Reference - Hamm Reno Group GmbH
Far-sighted consolidation
"We faced a complex task. Firstly, the company hoped to consolidate two equally large sites, each with around 300 telephones, various telephone systems and network products. Secondly, we wanted to integrate an ACD (automatic call distribution) solution into the telecoms landscape to replace the existing DECT solution."
Ulrich Falke, Head of IT Services at Hamm Reno Group GmbH, is still very satisfied with the implementation of the IP Dynamics solution one year on.
The internal use of voice over IP (VoIP) has proven to be a cost-efficient and far-sighted decision. Thanks to VoIP, PCs and telephones could be connected using a network socket. Following a series of expansions, the network had gradually reached the limits of its capacity and performance.
Mr Stölken and his expert team developed the basic idea behind this new strategy during the preliminary discussions with Hamm Reno Group GmbH.
"Even after completion of the project, the IP Dynamics team reacts very flexibly and constructively to a wide range of service requests with its efficient ticket system," emphasises U. Falke.
Products/solutions implemented at Hamm Reno Group GmbH:
- 600 IP extensions at two sites (Osnabrück and Thaleischweiler-Fröschen near Kaiserslautern)
- Specific requirement: multi-site system controlled via IP, multi-site voice channel via TDM; on-site system via IP only
- Central system with the main server in Thaleischweiler-Fröschen
- 70 call centre agents using ACM Elite distributed between both sites
- CTI for office-based roles (ekSoft DailIT)
- Unified messaging via Avaya C3000 (fax and voicemail)
- Switchboard at reception
About the HR Group:
The HR Group is one of the largest shoe retailers in Europe based on the number of stores. It is also a major player in the international shoe industry. The company was established in 2005 when the Hamm Group merged with the RENO corporation. The goal of RENO and Hamm is to produce high-quality, fashionable shoes and textiles sold at attractive, reasonable prices. The company is active in various market segments within wholesale, system selling, specialist selling and retail in approximately 20 countries, including, in addition to Germany, Austria, Luxembourg, Hungary and Greece.
With 2,200 points of sale and approximately 5,000 employees in Europe, the HR Group is one of the largest European companies in the shoe industry.