Services
The services provided by IP Dynamics ensure that you can deliver on your quality and service promises to your customers or users. We develop individual client concepts based on awareness of this responsibility. Fault-free, smooth operation is the ultimate aim of every project; how we reach that point is tailored entirely to your needs.
These services make it possible
- Execution of individual service levels, including 24/7 support.
- Stocking critical spare parts and solution components.
- Comprehensive field service in Germany provided solely by own staff.
- Own network operation centre (NOC) and customer service centre (CSC) in Hamburg.
- Service portal with a customisable ticket system.
- System specialists in the fault recording centre ensure a high rate of direct solutions.
- Monitoring service: actively monitoring telecoms systems, servers and applications (e.g. using Nagios).
- Managed services:
- Active monitoring of telecoms systems, servers and applications.
- Moves, adds and changes (MACs).
- Port price models.