Software Development

The foundation of IP Dynamics is software development. Thanks to our outstanding expertise in software development and integration, we can always guarantee you the best possible solution. If a standard solution offered by one of our technology partners does not offer all the features you want, we can add them for you. For instance, we can develop customised client software for you or meet your needs for sophisticated real-time monitoring in your contact centre. If you ask us to integrate communication channels (telephony, e-mail, chat, fax, letter) into your business applications, we completely meet your special needs.

We can provide

  • Customised contact centre clients or special real‐time monitors.
  • Integrated contact centre solutions for your business processes (such as SAP and Siebel).
  • Incorporated and synchronised information sources from directory services (LDAP/ADS) and databases (SQL).
  • CTI server middleware to connect various telecoms systems (e.g. Siemens HiPath family, Avaya Communication Manager) and make CTI functions available in the form of a TAPI driver.
  • Specifically designed and implemented voice portal applications.

Our development department uses state-of-the-art software tools (e.g. SOA, MS Silverlight, MS .NET Framework, JAVA) and tried and tested programming methods (agile software development).

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