Strictly speaking, we are an independent IT service provider who, as a Microsoft Gold Partner, offers outstanding solutions and products in the area of enterprise communications. But actually, we‘re a lot more than that: whether you‘re a one-man band or a large business, we are your partner for the future. You too can bank on the innovation, commitment and expertise of IP Dynamics!
IP Dynamics – for a changing world
A limited selection in the voice menu often leads to unnecessary redirections in customer service, which cost time. With the integration of modern speech recognition, the forwarding quotas could be reduced and employees could be relieved.Voicebot within customer service
Chats, conferences, and calls with Skype for Business and Voxtron. A powerful combination, which has already paid off for the agricultural machinery manufacturer CLAAS.IT modernization at its best
Kalorimeta has prepared itself for the future by changing the telecommunications system. In addition to IP telephony, numerous new functions have been added for employees thanks to the innovaphone UC client myPBX.Kalo prepares for the future
Microsoft will completely replace the online version of Skype for Business with teams as of July 31, 2021, and we will explain in a short article what this step means for companies using Skype for Business as part of a contact center solution.Read the article
First we listen, then we get to work.
We analyse the existing communications processes in your company and then provide IT services to optimise your internal and external communication.
An expert on hand for all your needs.
We are an IT service provider which exists for our customers. From planning through to operation. For software and hardware queries. Via Unified Communications, Collaboration, VoIP, Contact Center or CRM. From the data centre to the cloud. And we do that 24/7.
Solutions that are as individual as you are.
As required, we develop bespoke communication solutions which are specially tailored to the demands of you, the client, and are not tied to a single manufacturer.
„Here, we were dealing with a team that understood our concerns and was able to put themselves in our shoes.“D. Luttermann, Technical Project Manager, Dirk Rossmann GmbH
„…they know exactly what we need and don’t bother us with features we don’t want!“F. Schedler, Head of IT, Sparda-Bank Hannover eG
„When they say they need two weeks to come up with a solution, it means we really will have the solution in two weeks‘ time!“C. Birkel, managing Director, hit-Technopark GmbH & Co. KG
„Our counterparts at IPD were not only pleasant to work with; they were absolutely capable and technically adept.“Hr. Sommer, Head of electro-technics, Stadt Heilbronn
„Even after completion of the project, the IP Dynamics team reacts very flexibly and constructively to a wide range of service requests with its efficient ticket system.“U. Falke, Head of IT-Services, Hamm Reno Group GmbH
We seek out targeted corporate partnerships, in order to find the ideal solution for each individual requirement. We are a certified Microsoft Gold Partner, for example, and that makes us your ideal partner for introducing or migrating fully equipped workstation solutions such as Skype for Business, Microsoft Teams or Exchange. All our products are available on-premises, in the cloud or as a hybrid solution. We utilize predominantly Microsoft Azure technology and Office 365. An IT service provider doesn‘t become a Microsoft Gold Partner just in passing: this level of certification comes with many exacting requirements, not least staff training which is both intensive and ongoing. The result is that IP Dynamics now counts more than 20 top-qualified Microsoft experts among its staff.
Our other partnerships make us equally proud: We are a Platinum Partner of Enghouse Interactive, who, with VOXTRON, offer one of the foremost software systems for customer interaction in the world. Or Novomind, a developer of intelligent commerce and customer service software solutions that is a technology leader in Europe.
In many contact center projects we get to prove our expertise in media routing und business process management within multichannel contact centers. It’s not just. your service and IT departments who benefit from our tailored solutions. Ultimately the customer gets to enjoy a swift and personal response to his or her issue.
But that’s just an excerpt of our many top partners. In every area ofour portfolio we rely on selected partnerships: innovaphone, ferrari electronic, Lenovo, Five9 and many more.
Take a look for yourself!
Praise, criticism, suggestions, opinions, queries – whatever’s weighing on your mind: let it all out!