With dig­i­tal­iza­tion, indi­vid­ual processes in the work envi­ron­ment are being opti­mized and linked up. For exam­ple, by enabling loca­tion– and device-​independent access to all com­pany data. Or by automat­ing selected work processes. We coor­di­nate all mea­sures with a cus­tomized dig­i­tal­iza­tion strat­egy that we develop together. And we make sure that all employ­ees under­stand the new tech­nolo­gies and know how to use them.

You are not sure whether a com­plex invest­ment in the IT area of your com­pany is worth­while? With all our exper­tise and expe­ri­ence, we pro­vide you with a detailed list of all costs, ben­e­fits and risks. We make you under­stand the com­plex­ity of your project and give you a reli­able basis for decision-​making with our analy­sis.

Com­mu­ni­ca­tion is quite often the key to suc­cess — even more in estab­lish­ing suc­cess­ful change processes. That’s why we work with you to define your company’s strate­gic goals and advise you on how to imple­ment them. For exam­ple, by sup­port­ing you in coor­di­nat­ing with the works coun­cil — and mak­ing sure that for­mal require­ments are met.

If required, we are like a busi­ness con­sul­tancy that spe­cial­izes in IT: As part of a tech­ni­cal audit, our expe­ri­enced IT con­sul­tants eval­u­ate your busi­ness processes and check where things are stick­ing. Only after a care­ful analy­sis of your indi­vid­ual require­ments we present you a cus­tomized solu­tion con­cept. Then, if you wish, we will accom­pany you from the start of the project to the roll­out — and even beyond.

Employ­ees often react skep­ti­cally to the intro­duc­tion of new hard­ware and soft­ware into the company’s daily rou­tine. This is human and under­stand­able. Our solu­tion: pro­fes­sional train­ing by expe­ri­enced, spe­cially qual­i­fied train­ers — for fast and broad accep­tance of the new work envi­ron­ment.

It is now well known how impor­tant suc­cess­ful cus­tomer dia­log is for a pos­i­tive cus­tomer jour­ney. Thanks to our mod­ern Con­tact Cen­ter tech­nol­ogy, all cus­tomer inquiries reach the right con­tact per­son imme­di­ately and are answered in a friendly man­ner. In this way, we ensure sat­is­fied cus­tomers who are guar­an­teed to keep the con­tact with your com­pany in good mem­ory.

In the past, the phone was the only thing that rang. And today? Today, cus­tomers com­mu­ni­cate via all chan­nels: they want per­sonal con­tact, write let­ters and e-​mails, fax, chat and post on social media plat­forms — and they still make phone calls. But don’t worry: with our omnichan­nel solu­tions, you’ve got it all under con­trol. What­ever else comes along.

Com­pat­i­bil­ity is every­thing — also in tech­ni­cal terms: That is why we enable the seam­less con­nec­tion of 3^rd party appli­ca­tions and exter­nal IT resources via suit­able inter­faces. After all, our mis­sion is the Con­tact Cen­ter of the future: Ready for the very lat­est cloud and AI ser­vices as well as for the inte­gra­tion of chat­bots, voice por­tals and com­plex CRM solu­tions.

Cloud is the name of the game. Espe­cially with IP Dynam­ics: Our solu­tions can be installed on premises, hybrid or from the cloud — and if nec­es­sary, the sys­tems are ini­tially set up on premises and later moved par­tially or com­pletely to the cloud. Extra clever: Thanks to microser­vices archi­tec­ture and mod­ern con­tainer tech­nolo­gies, our cloud solu­tions are highly avail­able and flex­i­bly scal­able.

Machines can sim­ply do some things bet­ter: free your employ­ees from annoy­ing rou­tine tasks so that they can con­cen­trate on more com­plex issues. Because peo­ple who feel chal­lenged are hap­pier — and above all more pro­duc­tive.

Your cus­tomers are look­ing for easy ways to get in touch? Then they will love our chat­bot! It’s always avail­able and deliv­ers qual­i­fied answers in sec­onds. At the same time, the bot is also a lovely fel­low from a busi­ness point of view: it’s afford­able, quick to set up, and easy to use.

The voice por­tal pro­vides the ulti­mate effi­ciency boost in your ser­vice cen­ter. It col­lects caller data, iden­ti­fies callers’ con­cerns, and han­dles many other tasks as needed. Most of all, the voice por­tal short­ens the aver­age call dura­tion of your agents and reduces the inter­nal trans­fer rate.

Every­thing in real-​time, every­thing at a glance — whether it’s work­load, avail­abil­ity, employee sta­tus or the wait­ing queues of all media chan­nels in your Con­tact Cen­ter. This enables super­vi­sors to react as quickly as pos­si­ble to chang­ing con­di­tions.

Because knowl­edge is power, our his­tor­i­cal report­ing col­lects sta­tis­ti­cal data on the work­load and oper­a­tion of your Con­tact Cen­ter. This data is then clearly pre­sented so that you can extract and eval­u­ate rel­e­vant infor­ma­tion in no time at all.