Our spe­cial top­ics

WE FIND THE RIGHT SOLU­TION.

Your prob­lem is unique? So is our solu­tion.

HERE ARE SOME OF OUR MOST EXCIT­ING CASES

Voice por­tal han­dles 5,000 calls per day

The new voice por­tal reduces the work­load for Sig­nal Iduna employ­ees, low­ers inter­nal for­ward­ing rates and short­ens wait­ing times for callers.

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Pre­pared for the future

KALO com­mu­ni­cates with a mod­ern PBX sys­tem from inno­va­phone with Vox­tron con­nec­tion. Espe­cially the UC client cre­ated a wow effect.

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We make it hap­pen.

The stuff for the future.

Col­lab­o­ra­tion & UC

  • Higher pro­duc­tiv­ity
  • Max­i­mum flex­i­bil­ity
  • Mod­ern col­lab­o­ra­tion
More about col­lab­o­ra­tion & UC

Hard­ware

  • Bet­ter per­for­mance
  • Higher reach­a­bil­ity
  • Fair con­di­tions
More about hard­ware

Cloud

  • Highly scal­able
  • Lean struc­tures
  • Always up to date
More about cloud

Just Teams! Or isn’t it so easy?

Microsoft Teams is the soft­ware of the moment. In the Covid cri­sis, the com­mu­ni­ca­tion and col­lab­o­ra­tion plat­form makes it eas­ier for many employ­ees to work together wher­ever they are.

We explain what chal­lenges need to be con­sid­ered when set­ting up the ser­vice.

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Our biggest advan­tage? The many advan­tages.

That’s why IP Dynam­ics is the per­fect part­ner.

First we lis­ten, then we do.

We ana­lyze exist­ing com­mu­ni­ca­tion processes and opti­mize inter­nal and exter­nal com­mu­ni­ca­tion in your com­pany.

Every­thing from a sin­gle expert hand.

We are there for our cus­tomers: from plan­ning to oper­a­tion. In soft­ware and hard­ware issues. Whether for Uni­fied Com­mu­ni­ca­tions, Col­lab­o­ra­tion, Con­tact Cen­ter or CRM. 24/​7.

As indi­vid­ual as your com­pany.

If required, we develop cus­tomized com­mu­ni­ca­tion solu­tions that specif­i­cally fit the require­ments of your com­pany — no mat­ter which man­u­fac­turer you use.

The power of a pow­er­ful net­work.

Our part­ners


We seek out tar­geted cor­po­rate part­ner­ships, in order to find the ideal solu­tion for each indi­vid­ual require­ment. We are a cer­ti­fied Microsoft Gold Part­ner, for exam­ple, and that makes us your ideal part­ner for intro­duc­ing or migrat­ing fully equipped work­sta­tion solu­tions such as Microsoft Teams, Skype for Busi­ness or Exchange. All our prod­ucts are avail­able on premises, in the cloud or as a hybrid solu­tion. We focus on using Microsoft Azure tech­nol­ogy and Microsoft 365.

By the way, you don’t become a Microsoft Gold Part­ner on the fly: this level of cer­ti­fi­ca­tion comes with many exact­ing require­ments, not least staff train­ing which is both inten­sive and ongo­ing. The result is that IP Dynam­ics now counts more than 20 top-​qualified Microsoft experts among its staff.

Our other part­ner­ships make us equally proud: For exam­ple, with Eng­house Inter­ac­tive, which offers the Vox­tron Com­mu­ni­ca­tion Cen­ter, one of the most estab­lished soft­ware sys­tems for cus­tomer inter­ac­tion. Or novo­m­ind, a devel­oper of intel­li­gent com­merce and cus­tomer ser­vice soft­ware solu­tions that is a tech­nol­ogy leader in Europe.

In many Con­tact Cen­ter projects we get to prove our exper­tise in media rout­ing und busi­ness process man­age­ment within mul­ti­chan­nel Con­tact Cen­ters. It’s not just your ser­vice and IT depart­ments who ben­e­fit from our tai­lored solu­tions. Ulti­mately the cus­tomer gets to enjoy a swift and per­sonal response to his or her issue.

But that’s just an excerpt of

our many top part­ners. In every area of​our port­fo­lio we rely on selected part­ner­ships: inno­va­phone, fer­rari elec­tronic, Lenovo, Five9, aiai­bot and many more.

Take a look for your­self!



Let‘s get per­sonal.

THIS IS HOW YOU REACH US


Praise, crit­i­cism, sug­ges­tions, opin­ions, queries – whatever’s weigh­ing on your mind: let it all out!