Call us an IT service provider.

Or just call us your part­ner

Strictly speak­ing, we are an inde­pen­dent IT ser­vice provider who, as a Microsoft Gold Part­ner, offers out­stand­ing solu­tions and prod­ucts in the area of enter­prise com­mu­ni­ca­tions. But actu­ally, we‘re a lot more than that: whether you‘re a one-​man band or a large busi­ness, we are your part­ner for the future. You too can bank on the inno­va­tion, com­mit­ment and exper­tise of IP Dynam­ics!

IP Dynam­ics – for a chang­ing world

What’s the pro­belm?

No wor­ries, we have the right solu­tion.

Sig­nal Iduna opts for mod­ern voice por­tal

A lim­ited selec­tion in the voice menu often leads to unnec­es­sary redi­rec­tions in cus­tomer ser­vice, which cost time. With the inte­gra­tion of mod­ern speech recog­ni­tion, the for­ward­ing quo­tas could be reduced and employ­ees could be relieved.

Voice­bot within cus­tomer ser­vice

IT mod­ern­iza­tion achieves faster reach­a­bil­ity

Chats, con­fer­ences, and calls with Skype for Busi­ness and Vox­tron. A pow­er­ful com­bi­na­tion, which has already paid off for the agri­cul­tural machin­ery man­u­fac­turer CLAAS.

IT mod­ern­iza­tion at its best

UC Client increases employee sat­is­fac­tion

Kalorimeta has pre­pared itself for the future by chang­ing the telecom­mu­ni­ca­tions sys­tem. In addi­tion to IP tele­phony, numer­ous new func­tions have been added for employ­ees thanks to the inno­va­phone UC client myPBX.

Kalo pre­pares for the future

Our port­fo­lio.

The stuff for the future.

Con­tact Cen­ter

  • 360° cus­tomer expe­ri­ence
  • Work dis­tri­b­u­tion
  • Omnichan­nel

Arti­fi­cial Intel­li­gence

  • Bet­ter per­for­mance
  • Higher reach­a­bil­ity
  • process automa­tion

Cloud

  • Scal­able
  • Lean struc­tures
  • Always up to date

Uni­fied Com­mu­ni­ca­tions

  • Flex­i­bil­ity
  • Decreas­ing costs
  • Increased pro­duc­tiv­ity

Col­lab­o­ra­tion

  • Device inde­pen­dent
  • Clearly arranged
  • Mod­ern col­lab­o­ra­tion

VoIP

  • Cost-​effective
  • Opti­mal admin­is­tra­tion
  • Future-​proof

Con­tact Cen­ter with Microsoft Teams!?

Microsoft will com­pletely replace the online ver­sion of Skype for Busi­ness with teams as of July 31, 2021, and we will explain in a short arti­cle what this step means for com­pa­nies using Skype for Busi­ness as part of a con­tact cen­ter solu­tion.

Read the arti­cle

Our biggest advan­tage is the many ben­e­fits we bring.

That’s what makes IP Dynam­ics the ideal IT ser­vice provider



First we lis­ten, then we get to work.

We analyse the exist­ing com­mu­ni­ca­tions processes in your com­pany and then pro­vide IT ser­vices to opti­mise your inter­nal and exter­nal com­mu­ni­ca­tion.



An expert on hand for all your needs.

We are an IT ser­vice provider which exists for our cus­tomers. From plan­ning through to oper­a­tion. For soft­ware and hard­ware queries. Via Uni­fied Com­mu­ni­ca­tions, Col­lab­o­ra­tion, VoIP, Con­tact Cen­ter or CRM. From the data cen­tre to the cloud. And we do that 24/​7.



Solu­tions that are as indi­vid­ual as you are.

As required, we develop bespoke com­mu­ni­ca­tion solu­tions which are spe­cially tai­lored to the demands of you, the client, and are not tied to a sin­gle man­u­fac­turer.



Mis­sion accom­plished.

Again and again.


The power of a pow­er­ful net­work.

Our part­ners


We seek out tar­geted cor­po­rate part­ner­ships, in order to find the ideal solu­tion for each indi­vid­ual require­ment. We are a cer­ti­fied Microsoft Gold Part­ner, for exam­ple, and that makes us your ideal part­ner for intro­duc­ing or migrat­ing fully equipped work­sta­tion solu­tions such as Skype for Busi­ness, Microsoft Teams or Exchange. All our prod­ucts are avail­able on-​premises, in the cloud or as a hybrid solu­tion. We uti­lize pre­dom­i­nantly Microsoft Azure tech­nol­ogy and Office 365. An IT ser­vice provider doesn‘t become a Microsoft Gold Part­ner just in pass­ing: this level of cer­ti­fi­ca­tion comes with many exact­ing require­ments, not least staff train­ing which is both inten­sive and ongo­ing. The result is that IP Dynam­ics now counts more than 20 top-​qualified Microsoft experts among its staff.

Our other part­ner­ships make us equally proud: We are a Plat­inum Part­ner of Eng­house Inter­ac­tive, who, with VOX­TRON, offer one of the fore­most soft­ware sys­tems for cus­tomer inter­ac­tion in the world. Or Novo­m­ind, a devel­oper of intel­li­gent com­merce and cus­tomer ser­vice soft­ware solu­tions that is a tech­nol­ogy leader in Europe.

In many con­tact cen­ter projects we get to prove our exper­tise in media rout­ing und busi­ness process man­age­ment within mul­ti­chan­nel con­tact cen­ters. It’s not just. your ser­vice and IT depart­ments who ben­e­fit from our tai­lored solu­tions. Ulti­mately the cus­tomer gets to enjoy a swift and per­sonal response to his or her issue.

But that’s just an excerpt of our many top part­ners. In every area of​our port­fo­lio we rely on selected part­ner­ships: inno­va­phone, fer­rari elec­tronic, Lenovo, Five9 and many more.

Take a look for your­self!



Let‘s get per­sonal.

Fancy a chat about our IT ser­vices? Here’s how you can reach us


Praise, crit­i­cism, sug­ges­tions, opin­ions, queries – whatever’s weigh­ing on your mind: let it all out!