A successful Innovation Day at IP Dynamics in Hamburg

On May 24, 2016, IP Dynam­ics opened the doors of its new premises in Ham­burg for Inno­va­tion Day. Together with Microsoft, Genesys and GMS, the hosts inspired par­tic­i­pants with excit­ing pre­sen­ta­tions.

The pro­gram was packed with inter­est­ing talks and kicked off with one of the high­lights – the 84″ Sur­face Hub that par­tic­i­pants could try out for them­selves.

Next, Microsoft pre­sented the new Skype for Busi­ness fea­tures: Cloud PBX, PSTN con­fer­enc­ing and PSTN call­ing. Con­sid­er­ing all the infor­ma­tion par­tic­i­pants had to process, the breaks pro­vided a wel­come oppor­tu­nity to delve deeper into the top­ics and engage in tech­ni­cal dis­cus­sions.

Skype for Busi­ness was the clear focus in the sub­se­quent pre­sen­ta­tions deal­ing with Skype for Busi­ness Online in the Cit­rix Work­space and Skype for Busi­ness Con­tact Cen­ter inte­gra­tion with SAP CRM. The com­pre­hen­sive live demon­stra­tions gave par­tic­i­pants a han­dle on the sys­tems and an overview of the myr­iad pos­si­bil­i­ties offered by the pro­grams.

Genesys pro­vided an intro­duc­tion to the con­tact cen­ter of the future, high­light­ing web-​channel inte­gra­tion in the cus­tomer jour­ney.

Inno­va­tion Day was rounded out with IP Dynam­ics’ lat­est prod­uct: IPD NOW. With IPD Net­worked Office Work­place, clients have the oppor­tu­nity to cus­tomize their IT work­space and oper­ate at the same tech­no­log­i­cal level as the major Play­ers.

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