Always available – even in an emergency


To be avail­able, always and every­where – that is extremely impor­tant for the around 1,450 employ­ees of Vinzenz von Paul Hos­pi­tals gGmbH in Rot­tweil. The social and char­i­ta­ble insti­tu­tion pro­vides a com­pre­hen­sive range of inpa­tient, day-​care and out­pa­tient treat­ment options for the approx­i­mately 600,000 inhab­i­tants of the ser­vice area between the Black For­est and the Swabian Alb. The clinic site with its about 30 build­ings includes spe­cial­ist clin­ics for gen­eral psy­chi­a­try, psy­chother­apy, psy­cho­so­matic med­i­cine, addic­tion dis­eases, geri­atric med­i­cine and neu­rol­ogy. The hos­pi­tal requires a spe­cial com­mu­ni­ca­tion sys­tem to ensure that med­ical staff and other employ­ees can be reached at all times and from all loca­tions on the exten­sive grounds. This sys­tem must also offer employ­ees secu­rity in the event of cer­tain dan­ger­ous sit­u­a­tions, such as an acci­dent at work or phys­i­cal assault by a patient.

Change to All IP

Dur­ing the project the exist­ing, almost 20 year old Avaya PBX was replaced by a mod­ern VoIP solu­tion from inno­va­phone with an inte­grated alarm sys­tem from Ascom. “With a well thought-​out migra­tion con­cept, IP Dynam­ics has met our require­ment to avoid any down­time at all costs”, says Dieter Grimm, Tech­ni­cal Direc­tor of the hos­pi­tal. The new sys­tem was rolled out step by step in a smooth migra­tion process, while the old sys­tem con­tin­ued to oper­ate dur­ing the tran­si­tion period. Unlike the old sys­tem, the archi­tec­ture of the new VoIP sys­tem is geo­re­dun­dant and thus pro­tected against pos­si­ble fail­ures. If, for exam­ple, a hos­pi­tal build­ing is affected by a power fail­ure, the gate­way of another build­ing takes over.

Tech­nol­ogy you can rely on

Today almost 800 users are con­nected to the inno­va­phone VoIP sys­tem. Employ­ees can be reached via DECT tele­phones from the D63 and D81 Pro­tec­tor series through­out the entire hos­pi­tal grounds. At the same time the devices serve as alarm sys­tems. Impor­tant alarm mes­sages are gen­er­ally dis­trib­uted as text mes­sages and received via the DECT tele­phones. In case of a per­sonal emer­gency, employ­ees can trig­ger an indi­vid­ual alarm. In addi­tion, an inter­nal emer­gency num­ber has been set up that can be reached from the whole cam­pus. Any­one who calls this num­ber to report a gen­eral emer­gency (for exam­ple, a fire, a miss­ing per­son, etc.) is con­nected directly to the gate. Col­leagues can roughly locate the alarm­ing device and then ini­ti­ate appro­pri­ate mea­sures.

More infor­ma­tion about the project’s ref­er­ence can be found here.

If you are also inter­ested in a mod­ern VoIP solu­tion with inte­grated alarm sys­tem, please do not hes­i­tate to con­tact us.