Tech­ni­cal arti­cles

Native inte­gra­tion of Microsoft Teams

IP Dynam­ics pro­vides a solu­tion for com­pa­nies that want to use the func­tion­al­ity of their Con­tact Cen­ter in Microsoft Teams.

Tech­ni­cal arti­cles

Good­bye wait­ing loop

Thanks to the “Vir­tual Wait­ing” func­tion, callers avoid annoy­ing wait­ing loops and only pick up the phone again when a ser­vice agent is avail­able.

Tech­ni­cal arti­cles

Just Teams! Or isn’t it so easy?

Microsoft Teams is the soft­ware of the hour. In the Corona cri­sis, the com­mu­ni­ca­tion and col­lab­o­ra­tion plat­form makes it eas­ier for many employ­ees to work together regard­less of loca­tion. We explain the chal­lenges to be con­sid­ered when set­ting up the ser­vice.

Tech­ni­cal arti­cles

7 things you should know about voice and chat­bots

Bots are cur­rently the big thing in cus­tomer com­mu­ni­ca­tion. We find them nearly any­where and they never seem to be out of answers. We have sum­ma­rized seven things you should def­i­nitely know about voice and chat bots.

Tech­ni­cal arti­cles

Intel­li­gent bots as a smart solu­tion?

Com­mu­ni­ca­tion in cus­tomer ser­vice is chang­ing and is no longer lim­ited to tele­phone calls, let­ters and e-​mails. Using AI, chat­bots are becom­ing increas­ingly impor­tant – the cus­tomer con­ver­sa­tion is thus con­ducted with an AI part­ner instead of with a ser­vice employee.

Tech­ni­cal arti­cles

Arti­fi­cial Intel­li­gence – the next level

Bots based on deep learn­ing algo­rithms cre­ate intel­li­gent links and take Arti­fi­cial Intel­li­gence to the next level. We show how it works!

Tech­ni­cal arti­cles

Con­tact Cen­ter with Microsoft Teams?

Microsoft will replace the online ver­sion of Skype for Busi­ness with teams by July 31, 2021. What does this mean for com­pa­nies using Skype for Busi­ness as part of a Con­tact Cen­ter solu­tion?

Tech­ni­cal arti­cles

Let’s get cloud!?

The migra­tion to the cloud offers numer­ous advan­tages not only for pri­vate users, but also for com­pa­nies. We have sum­ma­rized all the rel­e­vant infor­ma­tion, oppor­tu­ni­ties and risks for you.