Tech­ni­cal arti­cles

Con­tact Cen­ter with Microsoft Teams?

Microsoft will replace the online ver­sion of Skype for Busi­ness with teams by July 31, 2021. What does this mean for com­pa­nies using Skype for Busi­ness as part of a Con­tact Cen­ter solu­tion?

Tech­ni­cal arti­cles

Let’s get cloud!?

The migra­tion to the cloud offers numer­ous advan­tages not only for pri­vate users, but also for com­pa­nies. We have sum­ma­rized all the rel­e­vant infor­ma­tion, oppor­tu­ni­ties and risks for you.

Tech­ni­cal arti­cles

Over­come obsta­cles with acces­si­ble soft­ware

Acces­si­ble soft­ware allows all employ­ees of a com­pany or gov­ern­ment orga­ni­za­tion to do the same job. Our tech­ni­cal arti­cle explains what you should pay atten­tion to.

Tech­ni­cal arti­cles

Per­fec­tion on the ears

Con­tact cen­ter man­agers should pay atten­tion to these five points when select­ing head­sets for their employ­ees.

Tech­ni­cal arti­cles

Share­Point – More than just a file stor­age!

As a plat­form for col­lab­o­ra­tion, web con­tent man­age­ment and doc­u­ment man­age­ment, Share­Point sup­ports col­lab­o­ra­tion within the com­pany at depart­ment, team and project level. Please read our pro­fes­sional arti­cle!

Tech­ni­cal arti­cles

All IP

Every­one is talk­ing about switch­ing to IP tele­phony. On the basis of inno­va­phone PBX, we explain briefly what is pos­si­ble.

Tech­ni­cal arti­cles

IPD Data Cen­tre

Our in-​house IT epit­o­mises high-​performance power in the Hanseatic City of Ham­burg. This trade arti­cle pro­vides an insight into our IPD data cen­tre.

Tech­ni­cal arti­cles

Rein­force­ment for the team: Bots relieve the Con­tact Cen­ter

The new employee wel­comes all customer-​friendly on the phone, by e-​mail or in chat and deter­mines your needs. No week­day and no time of the day can tar­nish his good mood. He quickly finds the right con­tact for every caller.

Tech­ni­cal arti­cles

How to switch to IP tele­phony

The days of ISDN and the clas­sic tele­phone sys­tem are num­bered. By the end of 2018, Deutsche Telekom wants to con­vert all cus­tomers to Inter­net tele­phony.