Microsoft will replace the online version of Skype for Business with teams by July 31, 2021. What does this mean for companies using Skype for Business as part of a Contact Center solution?
Chatbots are a hot topic at the moment. They bring benefits not only to businesses, but also to customers. Our technical article summarizes.
The migration to the cloud offers numerous advantages not only for private users, but also for companies. We have summarized all the relevant information, opportunities and risks for you.
Accessible software allows all employees of a company or government organization to do the same job. Our technical article explains what you should pay attention to.
Contact center managers should pay attention to these five points when selecting headsets for their employees.
As a platform for collaboration, web content management and document management, SharePoint supports collaboration within the company at department, team and project level. Please read our professional article!
Everyone is talking about switching to IP telephony. On the basis of innovaphone PBX, we explain briefly what is possible.
Our in-house IT epitomises high-performance power in the Hanseatic City of Hamburg. This trade article provides an insight into our IPD data centre.
The new employee welcomes all customer-friendly on the phone, by e-mail or in chat and determines your needs. No weekday and no time of the day can tarnish his good mood. He quickly finds the right contact for every caller.
The days of ISDN and the classic telephone system are numbered. By the end of 2018, Deutsche Telekom wants to convert all customers to Internet telephony.
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