Technical articles
Native integration of Microsoft Teams
IP Dynamics provides a solution for companies that want to use the functionality of their Contact Center in Microsoft Teams.
Category: Technical articles
Technical articles
Goodbye waiting loop
Thanks to the “Virtual Waiting” function, callers avoid annoying waiting loops and only pick up the phone again when a service agent is available.
Technical articles
Just Teams! Or isn’t it so easy?
Microsoft Teams is the software of the hour. In the Corona crisis, the communication and collaboration platform makes it easier for many employees to work together regardless of location. We explain the challenges to be considered when setting up the service.
Technical articles
7 things you should know about voice and chatbots
Bots are currently the big thing in customer communication. We find them nearly anywhere and they never seem to be out of answers. We have summarized seven things you should definitely know about voice and chat bots.
Technical articles
Intelligent bots as a smart solution?
Communication in customer service is changing and is no longer limited to telephone calls, letters and e-mails. Using AI, chatbots are becoming increasingly important – the customer conversation is thus conducted with an AI partner instead of with a service employee.
Technical articles
Artificially intelligent, naturally efficient!?
We already encounter AI-based applications and systems with language assistants, navigation devices or chatbots. But what opportunities and risks does the future hold?
Technical articles
Artificial Intelligence – the next level
Bots based on deep learning algorithms create intelligent links and take Artificial Intelligence to the next level. We show how it works!
Technical articles
Contact Center with Microsoft Teams?
Microsoft will replace the online version of Skype for Business with teams by July 31, 2021. What does this mean for companies using Skype for Business as part of a Contact Center solution?
Technical articles
Artificial intelligent helpers: Chatbots in customer service
Chatbots are a hot topic at the moment. They bring benefits not only to businesses, but also to customers. Our technical article summarizes.
Technical articles
Let’s get cloud!?
The migration to the cloud offers numerous advantages not only for private users, but also for companies. We have summarized all the relevant information, opportunities and risks for you.
