Microsoft Teams is the software of the hour. In the Corona crisis, the communication and collaboration platform makes it easier for many employees to work together regardless of location. We explain the challenges to be considered when setting up the service.
Bots are currently the big thing in customer communication. We find them nearly anywhere and they never seem to be out of answers. We have summarized seven things you should definitely know about voice and chat bots.
Communication in customer service is changing and is no longer limited to telephone calls, letters and e-mails. Using AI, chatbots are becoming increasingly important – the customer conversation is thus conducted with an AI partner instead of with a service employee.
The migration to the cloud offers numerous advantages not only for private users, but also for companies. We have summarized all the relevant information, opportunities and risks for you.