Microsoft Teams is the software of the hour. In the Corona crisis, the communication and collaboration platform makes it easier for many employees to work together regardless of location. We explain the challenges to be considered when setting up the service.
Bots are currently the big thing in customer communication. We find them nearly anywhere and they never seem to be out of answers. We have summarized seven things you should definitely know about voice and chat bots.
Communication in customer service is changing and is no longer limited to telephone calls, letters and e-mails. Using AI, chatbots are becoming increasingly important – the customer conversation is thus conducted with an AI partner instead of with a service employee.
We already encounter AI-based applications and systems with language assistants, navigation devices or chatbots. But what opportunities and risks does the future hold?
Bots based on deep learning algorithms create intelligent links and take Artificial Intelligence to the next level. We show how it works!
Microsoft will replace the online version of Skype for Business with teams by July 31, 2021. What does this mean for companies using Skype for Business as part of a Contact Center solution?
Chatbots are a hot topic at the moment. They bring benefits not only to businesses, but also to customers. Our technical article summarizes.
The migration to the cloud offers numerous advantages not only for private users, but also for companies. We have summarized all the relevant information, opportunities and risks for you.
Accessible software allows all employees of a company or government organization to do the same job. Our technical article explains what you should pay attention to.
Contact center managers should pay attention to these five points when selecting headsets for their employees.
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