Germany’s leading solution provider and service partner for automotive services op-timized his business processes with IP telephony and contact center solutions.
The successful and qualified company is enthusiastic about the step towards digitization and decided to make a smooth migration from outdated ISDN telephone systems to the new techno-logy of IP telephony.
Due to a continuously strong business growth, which pushed the old systems to their limits, in-novaphone’s IP telephony solution was chosen in conjunction with a Voxtron Communication Center. PBX systems, terminal devices or software clients and management software enable, among other things, technical future security as well as flexible, location-independent working. Together with IP Dynamics, a secure transition to IP telephony was ensured in a three-phase process, coupled with the software for administration, as well as contact center, UC and moni-toring functionalities.
In order to be able for a real-time operation to customers, the transition to modern telephone systems is an efficient and effective measure for the company. With this renewal the callers can rely on the best individual solution.
Read now the complete article about the conversion to the VoIP system under references.
If you are also concerned about the conversion from ISDN to VoIP, please do not hesitate to contact us.