It’s always nice when digital solutions make companies faster and more efficient. But change management is much more than that: In addition to technological experience, strategic foresight is required above all. From inventory and demand analysis to the solution concept and rollout, we stay by your side every step of the way. And we always keep an eye on the economic and legal framework.
All successful change processes have one thing in common: open communication. That’s why we sit down with you, define strategic goals and advise you on implementation — for example, in coordination with the works council, so that all formal requirements are met.
During a technical audit, our experienced IT consultants take a close look at your business processes. We reveal relentlessly where things are going wrong and prepare a detailed report with constructive suggestions for change.
Change does not happen overnight: New hardware and software can significantly change the everyday work of employees — which often leads to a negative reaction. Our professional training helps speed up the transition so that your employees are ready to get back to work right away.
Digitalization means change. In companies, this process is usually associated with changes to workflows, workplaces and office infrastructure through the increasing use of digital hardware and software. Digitalization significantly changes the everyday working lives of your employees. That is why it is important to accompany digitalization processes also by communication.
Companies digitalize to remain competitive. At the same time, the introduction of modern technologies should make work easier for employees and speed up certain processes. In the work environment, digitalization is optimizing and linking single processes. For example, by enabling location– and device-independent access to all company data. Or by automating certain, frequently recurring pacesses. An important prerequisite for the success of such digitalization projects is that employees understand the newly introduced technologies and know how to use them.
While the business benefits of digitalization projects are evaluated as part of a business case analysis, their careful preparation and follow-up are carried out as part of change management.
A change process describes a planned strategic, structural or organizational change in a company that serves to adapt to changing framework conditions. Such changes can affect different areas of a company – depending on the internal and external factors on which the company’s business field depends. Due to the dynamics of regular technological innovations, corporate IT is a classic area that is frequently affected by such adjustments.
Change processes must be carefully planned and prepared. For example, if new software is introduced company-wide, this cannot happen “overnight”. Rather, it is the task of change management to grasp the change process in all its complexity, to make the necessary preparations, and to develop and implement a solution concept. In the case of a rollout of a new IT solution, for example, the current situation must first be analyzed and an objective formulated. At the same time, it must be ensured that the project is accepted within the company. It is also essential to ensure compliance with any existing organizational or labor regulations. And last but not least, employees should be professionally trained to be able to handle the new software in their daily work.
Thanks to smart change management, even complex change processes can be implemented goal-oriented and pave the way to a successful future for your company.
To understand what a business case analysis is, we must first clarify what is commonly understood as a business case. A business case outlines the likely financial and strategic implications for a company associated with a specific investment. Such an investment could be, for example, the development of a new product or expansion into new business areas. The business case enables to evaluate whether it is worthwhile for the company to carry out the project associated with the investment. In this way, it is the foundation on which, ideally, a business decision can be made.
The business case analysis, in turn, includes the work and research that precede the creation of a business case. The analysis includes a detailed presentation and comparison of all costs, benefits and risks associated with the investment project. It also weighs up the possible alternatives. In order to provide a differentiated view of the potential project, the business case analysis is based on comprehensive calculations, risk assessments, existing case studies, comparable earlier business cases and, ideally, on the opinions of experienced experts in the relevant field.
As a result, the analysis delivers a business case with constructive proposals for implementing the project described therein. Since all opportunities and risks have been carefully weighed and evaluated, the company gains decision-making confidence. The business decision for or against an investment is made transparent and comprehensible by the business case analysis.
For people with physical disabilities, such as a lack of sight or hearing or motor impairments, office work presents special challenges. Accessible software is designed to enable all employees of a company to do the same work. This enables people with physical disabilities to process business transactions or take calls in a call center.
Various standards, such as ISO 9241 for the “Ergonomics of Human-System Interaction”, the “Web Content Accessibility Guidelines (WCAG)” of the World Wide Web Consortium and the “Barrierefreie Informationstechnik Verordnung (BITV 2.0)”, define guidelines and criteria for accessible software. According to these, the code of software applications must be accessible so that screen readers can access the information and disabled people can use assistive technologies. In addition, obstacles in the user interface must be avoided. User interfaces that are easy to access and clearly structured are very likely to be accessible because they can be grasped by assistive technologies and can therefore be operated by people with impaired vision, for example.
In software development and programming of business applications, mixed teams of IT people, developers, functional managers and users have proven their worth. Even in projects with accessible software, it makes sense to involve the actual users, impaired and not, in the development process. Handicapped users in particular can contribute important ideas based on their everyday experiences.
The General Data Protection Regulation (GDPR) is designed to protect personal data. According to the regulation, this means all information that relates to an identified or identifiable natural person. For this reason alone, the GDPR is relevant in the context of IT projects for all companies in which data is processed automatically or stored as part of non-automated processing.
The Contact Center environment in particular is a highly sensitive area in which both the data of the company’s own employees and the data of its customers are collected. This relates to connection data on the one hand and communication content on the other. It is documented and stored which employees were in contact with which customers. Each contact is immediately compared with the customer database via the CRM connection. If necessary – for example, for quality assurance reasons – even the specific content of the conversations or correspondence is stored. This can also involve data that is to be regarded as particularly worthy of protection. In the case of an insurance company, for example, the sensitive health data of an insurance policy holder could be stored.
In addition to damage to the company’s image, violations of the GDPR could also result in significant fines. IP Dynamics brings many years of experience from many comparable projects and ensures that you also master the legal challenges safely.
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