Contact Center

Listening is understanding

In this era of digital transformation one thing hasn‘t changed: the customer is, and always will be, king. That makes modern Business Process Management using a high-performance multichannel contact center a must for most companies – such as the Genesys Contact Center, for example, or the Voxtron Communication Center. They enable direct communication with the customer across all channels. Thanks to intelligent media routing and automation of service processes, procedures and queries can be processed neatly and efficiently, while all processes are continuously optimised. Customers can even be categorised according to their importance, with the most suitable resources being allocated to deal with their issues. No longer do your customers end up in no man‘s land and no longer do they have to spell out their problem again and again. Rather, they are provided by your staff with a tailored and contextually relevant service experience. On top of this are intelligent software and clever interfaces for integrating with CRM or ERP systems, Groupware and Skype for Business. In each case, it makes no difference how big or small your business is: our contact centers can be scaled up as required.

Our omnichannel contact center solutions

For the best people in the world: your customers

Genesys Contact Center

Genesys Multichannel Contact Center

Always with a focus on service

The ideal solution for monitoring, coordinating and constantly enhancing the Customer Journey across your organisation. With access to omnichannel functions and any number of channels such as video, SMS or chat it improves interaction with customers as part of a bespoke, contextually relevant service experience. We are a certified Genesys partner.

Voxtron Communication Center

Voxtron Communication Center

When the utmost in flexibility is called for

The Voxtron Communication Center is not just universally deployable and independent of the existing telephone- and other infrastructure, it‘s also highly customisable – once we get involved. Our experts can add whatever non-standard functions you require for your business.

Skype for Business integration

Suitable for every contact center

Skype for Business is unbeatable when it comes to responding promptly to customer queries, and when it is integrated into a multichannel contact center and/or CRM. This allows the management of calls, for example, to take place directly within the CRM, while at the same time, thanks to the Contact Center, incoming calls can be routed to the most suitable staff members. And it‘s not just this: its many other unified communications features, such as presence status and Desktop-Sharing, are rapidly turning Skype for Business into a tool you cannot do without.

SAP CRM integration

SAP CRM integrated with Contact Center and Skype for Business

For Voice, Mail and Chat. And that's certified

The media channels of Voice, Mail and Chat are integrated based on the standard SAP Contact Center ICI interface. Skype for Business can also be integrated seamlessly in the SAP CRM environment, enabling the Skype for Business presence status, for example, to automatically align with the status of the SAP CRM agent, thereby allowing unified and synchronised management of media channels within the SAP CRM interface. What’s more, thanks to our SAP certified products you enjoy not only our support, but the full support of SAP.        

Try out our cloud contact center for yourself!

It's simple and without obligation

Send us a quick mail to receive your personal access to a demo–version of our cloud contact center.

Our references

Here are just some of our success stories

Testimonial: Voxtron Communication Center for R+V Versicherung (Insurance)

R+V Insurance

Based on the Voxtron Communication Center, IP Dynamics set up a company-wide contact center platform, which was able to withstand a stormy test on its very first day.

Testimonial: Referenz: Telecommunications system for Osiandersche Buchhandlung (book store)

Osiandersche Buchhandlung (book store)

Heralding a new chapter in enterprise communication: IP Dynamics modernised the entire telecommunications system for the German book store chain, with over 300 extensions in 26 locations and a service center with 25 agents.

All references

References

See for yourself, how we work with the most diverse companies in the most diverse ways, all the time delivering bespoke, innovative solutions for their businesses.

Like to find out more?

Get in touch with us

Our contact center experts would be delighted to provide you with more information and are always here to answer your queries.