Customer Relationship Management

What customers want

Nothing irritates a customer more than the feeling of being just a number. No company which values customers will put up with inadequate communication or keeping customers endlessly on hold. In contrast, positive and unexpected customer experiences are becoming ever more decisive factors in winning and retaining customers over time. And that‘s what brings customer relationship management software to the fore.

Thankfully, we and our partners can demonstrate the necessary expertise in customer relationship management. From MS Dynamics CRM to Skype for Business, we offer solutions which bring about personalised, proactive and shared customer experiences. Armed with the right message and the right offer, we enable you to hit your customers in just the right place and at just the right time. We’ll help you develop and nurture long-term customer relationships in marketing, sales and service.

In a nutshell: with the right customer relationship management software, watch your marketing become more intelligent, your sales more effective and your service more professional.

The benefits of CRM

  • Cutomer journey perfection

    MORE CUSTOMER ORIENTATION
    A CRM system puts your customers at the centre of all your activities and initiatives, giving them exactly what they deserve.

  • One CRM system for many departments

    MORE SYNCHRONICITY
    Avail of all the opportunities which a modern CRM system affords – and get sales, marketing and support all working in concert.

  • Efficient and customer-related processes

    MORE EFFICIENCY
    Whether it‘s uniform databases, tasks or open quotations, contemporary customer relationship management software makes all customer-related processes much more efficient.

  • Customer touchpoint tracking

    MORE TRANSPARENCY
    A CRM system means less waste and more targeted marketing campaigns, allowing you to track how prospects become customers across all touchpoints.

Our CRM products

Helping keep the customer king

Microsoft Dynamics 365

MS Dynamics CRM

The perfect customer manager

The customer engagement solution from MS Dynamics 365 manages all interactions within marketing, sales and service which are relevant to your customer relationships and to customer satisfaction. A variety of clever tools are available to you, be it with a view to social engagement, business intelligence or productivity. In addition, MS Dynamics 365 contains everything you need to raise efficiency, reduce cost and improve profitability in your business. Restructuring and automating business processes or integrating data and analysis from social networks are two cases in point. A further advantage is the CRM apps and platforms, which enable you to manage customer relationships directly from mobile devices.

Skype for Business integration

Skype for Business - integrated in CRM systems

The ideal addition to your CRM

Skype for Business really shows its worth in conjunction with customer relationship management software: its comprehensive unified communications functions allow it to integrate in MS Dynamics CRM as well as in your existing CRM, such as SAP for example. Alongside improved phone handling, it stands out above all for its CRM-synchronised presence status. Another feature from which both the general office worker and contact center agent can benefit is the user friendliness of Skype for Business. Calls can be started directly from the customer‘s contact card for example.

Like to find out more?

Get in touch with us

Our experts would be delighted to provide you with more information about customer relationship management software and are always here to answer your queries.