Customer service in the digital age of the financial sector


Microsoft Exec­u­tive Cir­cle

The finan­cial sec­tor is chang­ing: tech­nolo­gies are rapidly evolv­ing and the issue of arti­fi­cial intel­li­gence is on everyone’s mind.
How can com­pa­nies use the new tech­nolo­gies to cre­ate added value for them­selves as well as for their cus­tomers? In addi­tion to con­tri­bu­tions from Microsoft, the Max Planck Insti­tute for Astro­physics and Adesso AG, Chris­t­ian Stölken, Man­ag­ing Direc­tor of IP Dynam­ics, will address today’s chal­lenges in his lec­ture “Cus­tomer Com­mu­ni­ca­tion – Omnichan­nel Strate­gies for Insur­ance Ser­vices in the Ser­vice Cen­ter with Chat Bots” and a solu­tion approach in the form of an Omnichan­nel strat­egy.

WHEN? Wednesdy, 3 May 2017
WHERE? Microsoft Office Munich, Walter-​Gropius-​Straße 5, 80807 Munich

Reg­is­tra­tion & Agenda can be found at

We are look­ing for­ward to wel­com­ing you to Microsoft in Munich.