Events

Digital|STARS at novoinsight 2019

novo­m­ind is devel­op­ing intel­li­gent tech­nolo­gies and soft­ware solu­tions for com­merce and cus­tomer ser­vice for about 20 years. The exclu­sive annual novoin­sight con­fer­ence tra­di­tion­ally presents the lat­est devel­op­ments, inno­va­tions and trends. This year, the focus was on arti­fi­cial intel­li­gence and mes­sag­ing, among other top­ics. Fol­low­ing the slo­gan “digital|STARS”, more than 500 cus­tomers, part­ners and employ­ees met on Novem­ber 7, 2019 at Cin­e­maxX Damm­tor, Hamburg’s largest movie the­ater. IP Dynam­ics, strate­gic part­ner of novo­m­ind since May 2019, was also present at the event.

More than 30 speak­ers held excit­ing lec­tures and gave insights into the prac­tice. Of course, in addi­tion to the offi­cial sup­port­ing pro­gramme, there was also plenty of small talk and con­struc­tive dis­cus­sions. “novoin­sight was a great oppor­tu­nity for us to talk to our part­ners, cus­tomers and many inter­ested guests about the inno­v­a­tive solu­tions that we pro­vide in close coop­er­a­tion with novo­m­ind,” said Chris­t­ian Stölken, Man­ag­ing Direc­tor of IP Dynam­ics. While novomind’s iAGENT pro­vides a pow­er­ful com­mu­ni­ca­tion plat­form for all chan­nels, IP Dynam­ics has a lot of expe­ri­ence in the voice sec­tor. Together, the two Ham­burg com­pa­nies cover all processes and chan­nels that are rel­e­vant for a mod­ern Con­tact Cen­ter.

IP Dynam­ics would like to thank novo­m­ind for the suc­cess­ful annual con­fer­ence, all guests for the inspir­ing dis­cus­sions and is already look­ing for­ward to novoin­sight 2020.