Dynamic View

Thanks to real-​time mon­i­tor­ing (< 1 sec­ond), super­vi­sors react imme­di­ately to chang­ing con­di­tions. For exam­ple, by dynam­i­cally adjust­ing the pri­or­i­ties of incom­ing tele­phone calls, e-​mails, chats, etc. Man­ual inter­ven­tion is also pos­si­ble with fully auto­mated pri­or­i­ti­za­tion.

All real-​time Dynamic View data can be used directly via plug-​in tech­nol­ogy to auto­mate the rout­ing in the Con­tact Cen­ter and other busi­ness processes.

The data of your Con­tact Cen­ter is clearly pre­sented to you through a vari­ety of dif­fer­ent, freely selec­table and com­bin­able dis­play ele­ments. Lists, tables, dia­grams, matri­ces and other ele­ments guar­an­tee an opti­mal overview.

Use the Designer to con­trol the style of all lay­outs and dis­play ele­ments in your Dynamic View. You can cus­tomize col­ors, bor­ders, posi­tion­able images, and labels, among other things. You can design your user inter­face accord­ing to your require­ments or your cor­po­rate design.

By assign­ing roles or rights, the access of user groups to cer­tain func­tions is defined. In this way, it is deter­mined, for exam­ple, which infor­ma­tion employ­ees are allowed to see and which users are autho­rized to con­trol agents or assign pri­or­i­ties.

Dynamic View is highly avail­able through the con­fig­u­ra­tion of its com­po­nents. Thanks to sev­eral par­al­lel instances, the mod­ule can also be used in glob­ally oper­at­ing com­pa­nies with­out prob­lems and with high per­for­mance.

Dynamic View is scal­able and grows with your require­ments. So you are tech­ni­cally pre­pared if your com­pany grows, the num­ber of agents increases or you expand your Con­tact Cen­ter with new input chan­nels.