Skype for Business Online has long played a pioneering role in the field of unified communications and has revolutionized communications in many companies. On 31 July 2021, Microsoft will discontinue the service for this application, having already successfully launched its successor, Microsoft Teams. Since Microsoft Teams is directly integrated into Microsoft 365, it is automatically available to many enterprises. But the ultimate kick-start for the collaboration tool came with the coronavirus pandemic and the mass migration of employees around the globe to the home office. Suddenly, Microsoft Teams was not only on everyone’s lips, but in daily use on millions of computers worldwide.
At the same time, the importance of efficient customer service in Contact Centers and organizations continues to grow – even more so with the digitalization of business and communications processes, which has been significantly accelerated by the pandemic. Intelligently combining customer service and Microsoft Teams is therefore not only the obvious thing to do, but above all in the interest of forward-looking enterprises and institutions. It is an important success factor for optimizing the customer experience. This combination can already be easily established today, e.g. by means of an omnichannel customer service platform such as novomind iAGENT and special software modules from IP Dynamics.
IP Dynamics – system integrator and Microsoft Gold Partner
As an established Microsoft Gold Partner, IP Dynamics GmbH, founded in 2005, has extensive experience and expertise, especially in the voice sector (including VoIP and UC or TC systems). Employing more than 100 people, the Hamburg-based company offers a full range of services from consulting, design and implementation to the complete installation and operation of the systems.
Moreover, IP Dynamics has many years of experience in the integration of Skype for Business Online into corporate communications infrastructures. This comprehensive expertise is now also being used for Microsoft Teams. As an all-round solution, Microsoft Teams is not only a central hub for virtual collaboration, but can also be used as an innovative and efficient platform for customer service in Contact Centers. This powerful, intelligent omnichannel model opens up many possibilities and opportunities, from direct connection to the back office to use as an integrated telephone system.
novomind and IP Dynamics – a strong Team
The two Hamburg-based IT companies, novomind and IP Dynamics, have been successful strategic partners since 2019. They have joined forces to offer modern omnichannel solutions, especially in the field of Contact Center software. Together, the two owner-managed technology experts cover all processes and channels that are relevant for a modern Contact Center. As a result, they can offer their customers innovative end-to-end solutions. novomind AG and IP Dynamics jointly map the entire customer journey and can implement it quickly and in a multi-faceted manner.