
Genesys, a leading provider of customer service and contact center solutions has forged a close partnership with IP Dynamics that sees the companies pooling their strengths on the German-speaking market.
Genesys will provide cutting-edge, high-performance customer service software while IP Dynamics GmbH brings their expertise and experience in consulting, implementation and management of solutions for unified communications to the table. Under the new partnership, the Hamburg systems integrator will add the Genesys Customer Experience Platform contact center solution to its portfolio and actively promote it in Germany, Austria and Switzerland.
Thanks to the new collaboration, clients can now harness IP Dynamics’ proven integration expertise and extensive technical knowledge in the form of consulting and implementation services for Genesys’ contact center solutions. Since the company also specializes in Microsoft Skype for Business, this technology is incorporated into the Genesys Customer Experience Platform.
<p”>Both Genesys and IP Dynamics maintain close partnerships with Microsoft, ensuring they’re experts in Skype for Business and clients fully benefit from an increase in both efficiency and customer loyalty in contact centers.