Privacy policy

Thank you for vis­it­ing our web­site. This doc­u­ment informs you about how we use your per­sonal data in con­nec­tion with your use of our web­site.

Con­troller
IP Dynam­ics GmbH
Bill­strasse 103
20539 Ham­burg, Ger­many
Tele­phone: +49 40 5727 6767
Email: info@​ipdynamics.​de

Con­tact details of the Data Pro­tec­tion Offi­cer
Our Data Pro­tec­tion Offi­cer is avail­able for queries under the above address with the addi­tion “Data Pro­tec­tion Offi­cer”, or by email at datenschutz@​ipdynamics.​de.

When do we process per­sonal data?
We process the per­sonal data which you actively trans­mit to us by online sub­mis­sion. Fur­ther­more, we auto­mat­i­cally process per­sonal data based on your use of our web­site. Your data may there­fore be processed, in par­tic­u­lar, in the fol­low­ing cases:

• Visit of our web­site;
• Sub­scrip­tion to the email newslet­ter;
• Con­tact­ing us;
• Analy­sis of which vis­i­tors access our web­site and how they use it;
• Defence against attacks on our tech­ni­cal infra­struc­ture;

For details, please read the fol­low­ing expla­na­tions.

Visit of our web­site
When you access our web­site, the com­pany com­mis­sioned by us to oper­ate the web­site processes and stores tech­ni­cal infor­ma­tion about the ter­mi­nal you use (oper­at­ing sys­tem, screen res­o­lu­tion and other, non-​personal fea­tures) and the browser (ver­sion, lan­guage set­tings), and par­tic­u­larly also the pub­lic IP address of the com­puter you use to access our web­site, as well as the date and time of access. The IP address is a dis­tinct, numer­i­cal address under which your ter­mi­nal sends and/​or requests data to or from the inter­net. We and our ser­vice provider do not nor­mally know the iden­tity of the per­son behind the IP address, unless you dis­close data to us dur­ing your use of the web­site which enable us to iden­tify you. Users may also be iden­ti­fied if legal pro­ceed­ings have to be taken against them (e.g. where our web­site is attacked) and we learn of their iden­tity in the con­text of the inves­ti­ga­tions. You there­fore do not nor­mally need to worry about us being able to allo­cate your IP address to you per­son­ally.
Our ser­vice provider uses the processed data in non-​personal form for sta­tis­ti­cal pur­poses, in order to enable us to under­stand which ter­mi­nals and which set­tings are used to visit our web­site and to opti­mise the web­site where nec­es­sary. The sta­tis­tics do not con­tain per­sonal data. The legal basis for the pro­duc­tion of sta­tis­tics is Arti­cle 6 (1) f) GDPR.
Your IP address is also used to enable you tech­ni­cally to access and use our web­site and for the detec­tion and defence against attacks on our ser­vice provider or our web­site. Unfor­tu­nately, attacks with the aim of caus­ing dam­age to web­site oper­a­tors or their users do occur (e.g. denial of access, spy­ing on data, dis­sem­i­nat­ing mal­ware (e.g. viruses) or other illicit pur­poses). Such attacks would com­pro­mise the proper func­tion­ing of the data cen­tre of the com­pany com­mis­sioned by us, the use of our web­site and/​or its func­tion­al­i­ties, and the secu­rity of vis­i­tors to our web­site. IP addresses and the time of access are processed for the pur­pose of defend­ing against such attacks. Via our ser­vice provider, we use this pro­cess­ing to pur­sue our legit­i­mate inter­est to secure the func­tion­ing of our web­site and defend against ille­gal attacks against us and the vis­i­tors to our web­site. The legal basis for pro­cess­ing is Arti­cle 6 (1) f) GDPR.
The stored IP data are deleted (by way of anonymi­sa­tion) when they are no longer needed for the detec­tion or defence against an attack.

Con­tact requests
When you send us a mes­sage through one of the con­tact­ing options offered we use the data you sub­mit to us to process your enquiry. The legal basis for this is our legit­i­mate inter­est to respond to your enquiry pur­suant to Arti­cle 6 (1) f) GDPR. If your enquiry relates to the con­clu­sion of a con­tract with us, a fur­ther legal basis for the pro­cess­ing is Arti­cle 6 (1) b) GDPR. The data are deleted once your enquiry has been dealt with. Where we are under a statu­tory oblig­a­tion to retain the data for longer, they will be deleted fol­low­ing expiry of the applic­a­ble reten­tion period.

Live-​Chat

We use the Vox­tron chat plu­gin from the Eng­house com­pany on our web­site. You can use the chat like a con­tact form to chat with our employ­ees almost in real time. When you start the chat, your name and e-​mail address may be addi­tional per­sonal data.

Depend­ing on the course of the con­ver­sa­tion with our employ­ees, the chat may gen­er­ate addi­tional per­sonal data that is entered by you. The nature of this data depends largely on your request or the prob­lem you describe to us. The pur­pose of pro­cess­ing all of this data is to pro­vide you with a quick and effi­cient way to con­tact us and thus improve our cus­tomer ser­vice.

In addi­tion, we store the chat his­tory for a period of 72 hours. This serves the pur­pose of spar­ing you exten­sive expla­na­tions about the his­tory of your inquiry under cer­tain cir­cum­stances as well as for the con­stant qual­ity con­trol of our chat offer. The pro­cess­ing is there­fore per­mit­ted pur­suant to Art. 6 (1) (f) GDPR. If you do not wish this, you are wel­come to inform us of this using the con­tact details listed above. Stored chats will then be deleted by us imme­di­ately.

The stor­age of chat data also serves the pur­pose of ensur­ing the secu­rity of our infor­ma­tion tech­nol­ogy sys­tems. This is also our legit­i­mate inter­est, which is why the pro­cess­ing is per­mit­ted under Art. 6 (1) f GDPR.

Cos­tumer Rela­tion­ship Man­age­ment

As part of its gen­eral busi­ness oper­a­tions, IP Dynam­ics GmbH uses a cus­tomer rela­tion­ship man­age­ment sys­tem (CRM sys­tem) in which, among other things, per­sonal data of con­tact per­sons is kept.

The data is col­lected and processed in order to iden­tify con­tact per­sons at prospec­tive cus­tomers, cus­tomers and work part­ners, for cor­re­spon­dence with the con­tact per­son and/​or the com­pany, for ini­ti­at­ing new and han­dling exist­ing con­trac­tual rela­tion­ships as well as for gen­eral con­tact main­te­nance and for account­ing pur­poses (i.e. invoic­ing).

The stored data includes name, title, tele­phone num­bers, e-​mail addresses, address, con­tact his­tory, data on inter­ests in our prod­ucts and ser­vices and data on pur­chased goods or ser­vices.

Accord­ing to Art. 6 (1) lit. b DSGVO, the data pro­cess­ing is nec­es­sary for the pur­poses of the ini­ti­a­tion, estab­lish­ment, pro­cess­ing and ter­mi­na­tion of exist­ing con­trac­tual rela­tion­ships and for the mutual ful­fil­ment of oblig­a­tions aris­ing from the con­trac­tual rela­tion­ship. Inso­far as data is used for gen­eral con­tact main­te­nance, the data is processed beyond the actual ful­fil­ment of con­trac­tual rela­tion­ships for the pro­tec­tion of legit­i­mate inter­ests of IP Dynam­ics GmbH (Art. 6 para. 1 lit. f DSGVO).

A soft­ware sys­tem of a ser­vice provider is used for the CRM sys­tem. A data pro­cess­ing agree­ment with the ser­vice provider is in effect. For data stored in third coun­tries through the use of the sys­tem, the appro­pri­ate level of data pro­tec­tion is guar­an­teed by the con­clu­sion of the new EU stan­dard con­trac­tual clauses of the EU Com­mis­sion (as of 04.06.2021) in con­junc­tion with an indi­vid­ual risk assess­ment.

We keep the per­sonal data in the CRM sys­tem only as long as a busi­ness rela­tion­ship exists or there is rea­son­able cause to believe that a busi­ness rela­tion­ship can be estab­lished or resumed. As soon as this rea­son ceases to exist, the data is deleted. Data that is to be clas­si­fied as busi­ness let­ters within the mean­ing of the Ger­man Com­mer­cial Code (HGB) or as accounting-​relevant data is excluded from dele­tion. Here, the respec­tive statu­tory reten­tion oblig­a­tions apply (for exam­ple, §257 HGB and §147 AO).

Newslet­ter
IP Dynam­ics does not send out newslet­ters and there­fore does not col­lect any related data.

Matomo (for­merly “PIWIK”)

In the con­text of an order pro­cess­ing agree­ment, we use Matomo, a ser­vice pro­vided by InnoCraft Lim­ited, 7 Water­loo Quay PO625, 6140 Welling­ton, New Zealand.

Matomo uses a so-​called “cookie”. This is a small text file that is stored on your com­puter by your browser. Through this cookie, Matomo receives infor­ma­tion about which web­site was accessed by you and, in addi­tion, in par­tic­u­lar the fol­low­ing infor­ma­tion: Oper­at­ing sys­tem, browser, browser plu­g­ins, browser lan­guage, device type and the IP address (the last 2 bytes are anonymized). Fur­ther­more, heat maps are used. These pro­vide infor­ma­tion about mouse clicks, mouse move­ments and scrolling on the web­site. The data is stored and processed within the EU in the Matomo Cloud.

Matomo allows us to cre­ate usage sta­tis­tics for our web­site in non-​personal form, as well as demo­graphic data about vis­i­tors and their user behav­ior. Fur­ther­more, sta­tis­tics are gen­er­ated to help us bet­ter under­stand how our web­site is found in order to improve our search engine opti­miza­tion. We pur­sue with this pro­cess­ing the legit­i­mate inter­est to be able to improve our web­site. The legal basis for the pro­cess­ing is Art. 6 para. 1 f) DSGVO.

The pseu­do­ny­mous data is deleted after 60 days.

Here you can object to the use of Matomo.

Use of cook­ies and com­pa­ra­ble tech­nolo­gies
We use cook­ies to oper­ate our web­site, which ensure the tech­ni­cal func­tion­ing of our web­site and allow us to under­stand how vis­i­tors use the web­site.
A cookie is a small text file which is stored on your ter­mi­nal by your browser when you access our web­site. If you visit our web­site again at a later time we are able to read these cook­ies again. Cook­ies are stored for vary­ing lengths of time. You have the option at any time to con­fig­ure in your browser which cook­ies you would like your browser to accept; how­ever, this may result in our web­site mal­func­tion­ing. You may also delete cook­ies your­self at any time. If you do not do this we may spec­ify when the cookie is set how long we wish the cookie to remain on your com­puter. Here we dis­tin­guish between so-​called ses­sion cook­ies and per­sis­tent cook­ies. Ses­sion cook­ies are deleted by your browser when you leave our web­site or close the browser. Per­sis­tent cook­ies are stored for the period of time spec­i­fied by us when the cookie is set.
We use cook­ies for the fol­low­ing pur­poses:

• Tech­ni­cally required cook­ies, which are strictly nec­es­sary to use the func­tions of our web­site. With­out these cook­ies, cer­tain func­tions can­not be pro­vided.
• Func­tional cook­ies, which are used to enable the tech­ni­cal imple­men­ta­tion of cer­tain func­tions you wish to use.
• Analy­sis cook­ies, which serve the pur­pose of analysing use of our web­site.

Most browsers used by our users allow you to con­fig­ure which type of cookie should be saved and enable the dele­tion of (spe­cific) cook­ies. If you limit the set­ting of cook­ies on par­tic­u­lar web­sites or reject any cook­ies from third-​party web­sites you may not be able to use our web­site to the full extent. Infor­ma­tion about cookie set­tings in the most com­mon browsers can be found here:

• Google Chrome
• Inter­net Explorer
• Fire­fox
• Safari
• Click here to adjust your cookie pref­er­ences for this web­site

Vis­i­tor reg­is­ter
We col­lect basic data (first and last name, com­pany, tele­phone num­ber, date and time of visit) from vis­i­tors to the work places of IP Dynam­ics GmbH. The col­lec­tion is based on the legit­i­mate inter­est of IP Dynam­ics GmbH to meet the require­ments of, among oth­ers, DIN ISO 27001 for the pro­tec­tion and secu­rity of IT sys­tems. Espe­cially, the pur­pose is to enable the iden­ti­fi­a­bil­ity of poten­tial attack­ers in the event of a secu­rity inci­dent. The col­lected data is deleted after one year.

Right to infor­ma­tion
Accord­ing to Arti­cle 15 GDPR, you have the right to request that we con­firm whether any per­sonal data con­cern­ing your per­son is being processed by us. If this is the case, you have the right to be informed about this per­sonal data and to fur­ther infor­ma­tion spec­i­fied in Arti­cle 15 GDPR.

Right to cor­rec­tion
Accord­ing to Arti­cle 16 GDPR, you have the right to demand the imme­di­ate cor­rec­tion of incor­rect per­sonal data con­cern­ing your per­son. Tak­ing into con­sid­er­a­tion the pur­pose of pro­cess­ing, you also have the right to demand the com­ple­tion of incom­plete per­sonal data, includ­ing by way of a sup­ple­men­tary explana­tory note.

Right to era­sure
You have the right to demand that we imme­di­ately delete any per­sonal data con­cern­ing your per­son. We must delete per­sonal data with­out undue delay, pro­vided the cor­re­spond­ing con­di­tions of Arti­cle 17 GDPR apply. For details, please refer to Arti­cle 17 GDPR.

Right to restrict pro­cess­ing
Accord­ing to Arti­cle 18 GDPR, you have, under cer­tain con­di­tions, the right to demand a restric­tion of our pro­cess­ing of your per­sonal data.

Right to data porta­bil­ity
Accord­ing to Arti­cle 20 GDPR, you have the right to obtain, in a struc­tured, com­monly used and machine-​readable for­mat, the per­sonal data con­cern­ing your per­son which you have pro­vided, and you have the right to trans­mit these data to another con­troller with­out hin­drance by us, pro­vided the pro­cess­ing is based on con­sent pur­suant to Arti­cle 6 (1) a) GDPR or Arti­cle 9 (2) a) GDPR or on a con­tract pur­suant to Arti­cle 6 (1) b) GDPR and the pro­cess­ing is per­formed by auto­mated processes.

Right to object
Accord­ing to Arti­cle 21 GDPR, you have the right to object to the pro­cess­ing of per­sonal data con­cern­ing your per­son which takes place on the basis of Arti­cle 6 (1) e) or f) GDPR; this also applies to any pro­fil­ing based on these pro­vi­sions.
Where we process your per­sonal data to per­form direct adver­tis­ing, you have the right at any time to object to the pro­cess­ing of per­sonal data con­cern­ing your per­son for the pur­poses of such adver­tis­ing; this also applies to pro­fil­ing in con­nec­tion with such direct adver­tis­ing.
If you wish to exer­cise one of your rights, please con­tact us as the con­troller using the above con­tact details or use another con­tact option offered by us to notify us accord­ingly. If you have any ques­tions, please do not hes­i­tate to con­tact us.

Right to com­plain to a super­vi­sory author­ity
Accord­ing to Arti­cle 77 GDPR, you have the right, with­out prej­u­dice to any other admin­is­tra­tive or judi­cial legal rem­edy, to com­plain to the super­vi­sory author­ity. This right may par­tic­u­larly be exer­cised in the mem­ber state of your place of res­i­dence, your place of work or the place of the alleged breach, if you believe that the pro­cess­ing of the per­sonal data con­cern­ing your per­son breaches the GDPR.