Interesting contacts, good discussions and new business – that was the CCW 2017!


Makes Sci­ence Fici­tion look old

Under this motto, IP Dynam­ics pre­sented itself in the Estrel Con­gress Cen­ter from 21 to 23 Feb­ru­ary 2017 at this year’s Call Cen­ter World – the inter­na­tional con­gress for cus­tomer ser­vice, com­mu­ni­ca­tion & Con­tact Cen­ter.

An excit­ing trade fair was kicked off with a joint pre-​event with Microsoft on Mon­day. Mr. Sasse, TSP at Microsoft, started with his lec­ture on Dynam­ics 365, fol­lowed by a live demo of the mod­ern con­tact cen­ter by Chris­t­ian Stölken, CEO of IP Dynam­ics.

At the trade fair, the topic of arti­fi­cial intel­li­gence in the con­tact cen­ter, which was pre­sented in the form of a chat­bot, was par­tic­u­larly inter­est­ing. Using the exam­ple of a What­sApp con­ver­sa­tion between the cus­tomer and Chat­bot, vis­i­tors were impres­sively shown how AI can be used effec­tively. The topic of con­tact cen­ters also inte­grated into SAP CRM and Skype for Busi­ness was a high­light as well. The real eye-​catcher was the Microsoft HoloLens. With Aug­mented real­ity glasses it is pos­si­ble to dis­play inter­ac­tive 3D-​projections in the direct envi­ron­ment. At the end of the indi­vid­ual fair, we had the oppor­tu­nity to talk about an excit­ing project – the opti­miza­tion of the busi­ness processes through the use of Camunda Busi­ness Process Man­age­ment (BPM) in col­lab­o­ra­tion with Genesys Work­load Dis­tri­b­u­tion – on the Genesys stage. The main focus here is on automa­tion and thus a pro­duc­tiv­ity increase for the com­pany.

Over­all, the orga­nizer Man­age­ment Cir­cle recorded 8,000 vis­i­tors and 260 exhibitors from 20 coun­tries. The fig­ures are increas­ing year by year and under­pin the impor­tance of the con­tact cen­ter trade fair. We too, the IP Dynam­ics, can sat­isfy us with many suc­cess­ful talks, new con­tacts and are look­ing for­ward to the com­ing 20th anniver­sary of the CCW in 2018.