IP Dynamics and novomind receive Mitel certification


Hamburg-​based IT com­pa­nies novo­m­ind AG and IP Dynam­ics GmbH have been cer­ti­fied for the con­nec­tion of Mitel MiVoice Busi­ness tele­phone sys­tems to Con­tact Cen­ters. The cer­ti­fi­ca­tion took place in Jan­u­ary 2021 and was car­ried out by Mitel itself. The con­nec­tion is made via the novo­m­ind iAGENT and Dynamic Flow cloud-​based omnichan­nel cus­tomer ser­vice soft­ware.

MiVoice Busi­ness is a busi­ness com­mu­ni­ca­tions plat­form that pro­vides all the func­tion­al­ity you need in a sin­gle onsite solu­tion for uni­fied com­mu­ni­ca­tions and busi­ness phones: voice com­mu­ni­ca­tions, mes­sag­ing, mobil­ity, pres­ence infor­ma­tion, con­fer­enc­ing, col­lab­o­ra­tion and var­i­ous other appli­ca­tions. The novo­m­ind iAGENT Voice solu­tion from novo­m­ind com­bined with Dynamic Flow from IP Dynam­ics per­mits the rapid con­nec­tion to exist­ing uni­fied com­mu­ni­ca­tions and telecom­mu­ni­ca­tions infra­struc­tures.

In prin­ci­ple, novo­m­ind iAGENT Voice can be inte­grated into any exist­ing telecom­mu­ni­ca­tions sys­tem,” says Ste­fan Grieben, CTO of novo­m­ind. “Cer­ti­fi­ca­tion by an indus­try leader such as Mitel under­lines the flex­i­bil­ity of our voice solu­tion.” Some 70 mil­lion users world­wide work with tele­phone sys­tems from the Cana­dian man­u­fac­turer.

Mitel has care­fully tested the Con­tact Cen­ter con­nec­tion of the tele­phone sys­tem and its ele­men­tary func­tions. Both tele­phony rout­ing, includ­ing the wait­ing field func­tion, and tele­phony con­trol (con­trol of ter­mi­nals) have been tested. The tests con­firmed that com­pa­nies using a MiVoice Busi­ness sys­tem and opt­ing for a Con­tact Cen­ter inte­gra­tion by novo­m­ind and IP Dynam­ics con­tinue to ben­e­fit from the full range of func­tions of their uni­fied com­mu­ni­ca­tions sys­tem with­out any restric­tions.

novo­m­ind and IP Dynam­ics have been strate­gic part­ners since 2019. They have joined forces to offer mod­ern omnichan­nel solu­tions, espe­cially in the field of Con­tact Cen­ter soft­ware. Together, the two owner-​managed tech­nol­ogy experts cover all processes and chan­nels that are rel­e­vant for a mod­ern Con­tact Cen­ter. As a result, they can offer their cus­tomers inno­v­a­tive com­pre­hen­sive solu­tions. novo­m­ind and IP Dynam­ics jointly map the entire cus­tomer jour­ney and can imple­ment it quickly and in a multi-​faceted man­ner.