IP Dynamics at CCW 2020


Time has come again: From March 2 to 4, the 22nd Call Cen­ter World (CCW) will take place in Berlin. Around 270 exhibitors will gather in the event halls of the Estrel Con­gress Cen­ter (ECC) to present the lat­est inno­va­tions in cus­tomer dia­logue to the expected 8,000 vis­i­tors. Of course, IP Dynam­ics will also be there. New chat, voice bot and AI solu­tions will be pre­sented at the large exhi­bi­tion booth in hall 2. In addi­tion, vis­i­tors will have the oppor­tu­nity to expe­ri­ence the inte­gra­tion of all impor­tant com­mu­ni­ca­tion chan­nels into a mod­ern Con­tact Cen­ter solu­tion on site via live demo. The offer at a glance:

  • AUTO­MATED COM­MU­NI­CA­TION | voice/​chatbot and AI
  • CON­TACT CEN­TER | Inte­gra­tion of all chan­nels – Voice, Mail, Chat, What­sApp
  • CLOUD TECH­NOL­OGY | 100% cloud, on premises or hybrid
  • LIVE DEMO | Con­tact Cen­ter

Are you still miss­ing a ticket for the fair? Con­tact us via e-​mail at ccw@​ipdynamics.​de and we will be happy to pro­vide you with free admis­sion. The IP Dynam­ics trade fair team is look­ing for­ward to your visit and inspir­ing dis­cus­sions at our booth.

What? CCW 2020
When? 2 to 4 March, 2020, 9 a.m. to 6 p.m.
Where? Estrel Con­gress Cen­ter, Son­nenallee 225, 12057 Berlin; Hall 2, Booth C28/​D23