IP Dynamics is aiaibot Solution Partner

IP Dynam­ics GmbH became an aiai­bot Solu­tion Provider in Decem­ber 2020. The com­pany is thus expand­ing its port­fo­lio with a cloud-​based, easy-​to-​integrate chat­bot. The solu­tion has an intu­itive “story builder” that enables both guided dialogs and open ques­tions. The lat­ter can be ana­lyzed using Arti­fi­cial Intel­li­gence (AI) or Nat­ural Lan­guage Pro­cess­ing (NLP).

The AI/​NLP com­po­nent offers the advan­tage that own sam­ple data can be imported for the con­fig­u­ra­tion of the AI com­po­nents. Thus, the solu­tion does not rely on gen­eral (pub­lic) machine learn­ing. In this way, it is pre­vented that, for exam­ple, ques­tions about a life insur­ance pol­icy to the bot of an insur­ance com­pany are not answered with the offer of another insurer just because the lat­ter is run­ning a cam­paign at the same time and its results are highly pri­or­i­tized by search engines.

Thanks to multi-​level admin­is­tra­tion, each depart­ment can cre­ate indi­vid­ual sto­ries with aiai­bot using the drag-​and-​drop method. The back­end sys­tems, on the other hand, are con­nected cen­trally – for exam­ple by the IT depart­ment – and made avail­able to the other depart­ments as a drag-​and-​drop mod­ule.

aiai­bot offers a wide range of inte­gra­tion options, for exam­ple in What­sApp, Microsoft Teams, Slack, face­book as well as in back­end sys­tems (for exam­ple to query the deliv­ery sta­tus or for data stor­age). In addi­tion, aiai­bot can trans­fer agents and call his­to­ries in the Con­tact Cen­ter solu­tions from IP Dynam­ics (novo­m­ind iAGENT or Vox­tron Com­mu­ni­ca­tion Cen­ter), tak­ing over the pre­vi­ously exchanged data as skills for rout­ing.

aiai­bot is a prod­uct of the Swiss tech­nol­ogy com­pany swiss moon­shot AG, which is backed by PIDAS AG employ­ees, among oth­ers. Thus, IP Dynam­ics can build on expe­ri­ence from pre­vi­ous joint projects with PIDAS.