IP Dynamics seals partnership with Five9

IP Dynam­ics GmbH, an inde­pen­dent, global IT com­pany, and Five9, a lead­ing provider of cloud con­tact cen­ter soft­ware, have formed a strate­gic part­ner­ship to bun­dle their strengths and know-​how on the Ger­man mar­ket. IP Dynam­ics is now an offi­cial Five9 part­ner and expands its port­fo­lio with a pow­er­ful con­tact cen­ter as a ser­vice (CCaaS) solu­tion.

Five9 cloud con­tact cen­ter soft­ware offers numer­ous advan­tages com­pared with con­ven­tional on-​premises con­tact cen­ter solu­tions. The omnichan­nel solu­tion enables intel­li­gent rout­ing, work­force man­age­ment and real-​time report­ing, among oth­ers, and can be eas­ily inte­grated into com­mon CRM sys­tems. In addi­tion, the Five9 plat­form is easy to use, flex­i­bly scal­able, secure and cost-​effective. All you need to get started is a com­puter, a head­set and an inter­net con­nec­tion.

While Five9 pro­vides the future-​proof solu­tion, the experts of IP Dynam­ics have the nec­es­sary expe­ri­ence and knowl­edge on the German-​speaking mar­ket to sup­port inter­ested com­pa­nies in its imple­men­ta­tion.

Are you inter­ested in a cloud con­tact cen­ter? We will be happy to advise you and find the right solu­tion for the spe­cific require­ments of your com­pany!