Successful trade fair appearance at CCW 2015


The 17th inter­na­tional con­gress and exhi­bi­tion for cus­tomer ser­vice, com­mu­ni­ca­tion and call cen­ters, the CCW, took place from 23 to 26 Feb­ru­ary in the Berlin Estrel Con­ven­tion Cen­ter under the ban­ner “Dia­logue at eye level”.

This year’s edi­tion of the lead­ing indus­try event for call cen­ters attracted a total of 7,600 par­tic­i­pants – a repeat of last year’s record atten­dance. IP Dynam­ics was there and show­cased the agent work­sta­tion of the future, the Vox­tron Com­mu­ni­ca­tion Cen­ter with Lync UC Inte­gra­tion and Office 365. Vis­i­tors gained in-​depth insights into the con­tact center’s fea­tures and capa­bil­i­ties as well as the related Azure cloud con­cepts and email man­age­ment.