DaaS (Database as a Service)
SQL Database online consists of scalable databases with predictable and adjustable performance, high throughput and guaranteed availability thanks to replicas and operating hours. SQL Database offers security features that help you meet your organization’s or industry’s compliance requirements.
A data center is a physical location where IT and computing services and infrastructure are located. This is where data and applications are stored and calculated. It consists of a network of computing and storage resources, such as routers and servers, which enable the provision of these data and applications. Due to the constant development of the infrastructure of data centres, the computing power of the physical servers on site has been combined with the flexible possibilities of virtual networks. Much of the data is now connected across multiple data centres and public and private clouds.
DECT (Digital Enhanced Cordless Telecommunication)
The DECT standard is a solution for creating telephone systems based on radio services (DECT transmitters and cordless telephones). Existing DECT solutions can be integrated and connected to a Skype for Business environment over certified media gateways with the SIP2Lync software solution. They form the connecting link between SfB and the DECT technology, enabling DECT telephones to be used as full-featured Skype for Business devices.
Deep Learning is a subfield of machine learning and could become the basis of “strong” AI in the future. Deep Learning algorithms rely on artificial neural networks whose structure and function are modeled on the neurons of the human brain. Due to a large information base and the structure of the neural networks, Deep Learning systems can independently link learned content with new content and create analogies without being confronted with certain key concepts in the context of a question.
Dell is a manufacturer of computers and storage systems. Its products include PCs, workstations, notebooks, storage systems, monitors, servers, printers, consumer electronics and smartphones.
Desktop sharing generally refers to the simultaneous transmission of screen content to at least one other computer. This can be useful in various scenarios. For example, computer users at other locations can watch presentations on their monitors as if they had opened the file or presentation themselves.
Dynamic Attendant offers all the features of an attendant in your company and is available in various languages. Its features include a search function, an address book connected to various data sources (e.g. LDAP, ODBC, CSV), a busy indicator and hot key operation.
The Dynamic Auditor monitors the number and use of licences for contact center components or software modules, such as speech recognition or IPD modules. With the License Monitoring web interface, it is possible to display a license overview and the license booking history. Depending on the system configuration, it is also possible to be informed by e-mail if a certain threshold value of used licences has been exceeded.
Dynamic Brain qualifies large volumes of processes, for example e-mails, documents, business transactions, for distribution through the contact center. The processes are prepared for routing and dynamically reprioritized. Thus, important factors such as materiality and business value are taken into account during their distribution and, thanks to the seamless integration of all media channels, the entire workload of a company is taken into account. For the processing of individual processes, all employees with appropriate competence can be included. Dynamic Brain ensures through intelligent prioritization that all processes in a company are always processed according to KPIs or service level.
With the Dynamic Busy setting, you can define and administer how incoming calls are handled if a user is busy. This setting applies to all Skype users system-wide. You can specifically control what happens with new incoming calls on busy both for internal and external communications. You can also reject calls with a busy signal when a call is placed on hold or parked. Other Dynamic Busy features include call forwarding for incoming calls on busy, missed-call notifications, synchronizing contacts and allowing specific incoming calls on busy.
Dynamic Dialog, in combination with 3rd party and partner solutions, is the unique selling proposition for the optimal result of automated customer communication completely in line with individual requirements.
Dynamic Flow is a central component of our contact center solutions. The module controls the processing and prioritization of contacts from all common sources and media. Each contact passes through the Dynamic Flow and is forwarded to a suitable agent based on configurable criteria and workflows. At the same time, the Dynamic Flow manages the tasks to be completed. These can be documents, procedures or processes of any kind, which are to be assigned to a suitable agent.
The Dynamic Pickup module lets you easily pick up calls on a specific co-worker’s phone line. Other features include e-mail notification of the original called party about the call pickup, phone number display, direct dialing, transfer, presence display and change, authorizations or phone book.
Dynamic Deputy lets you centrally manage all cover arrangements in your Skype for Business environment. The device-agnostic, web-based real-time portal for PCs, smartphones and tablets offers intuitive operation and makes it easier for bosses and secretaries to manage cover arrangements. For example, the “follow me” feature can forward calls — including calls made to bosses — to another Skype user with all the permissions. Dynamic Secretary also offers central administration of Skype users, permission management, presence and real-time display of all call forwarding arrangements.
Dynamic View provides a constant overview of the availability and utilization of a contact center. The application clearly displays the waiting fields of all media channels (calls, chats, social media etc.) and the status of the employees. The dynamic display covers all input channels — in real time. Dynamic View includes comprehensive roles and rights so that employees only see the information they want and are allowed to see. With the help of the intuitive Designer, user interfaces can be designed according to individual requirements and a uniform, cross-team or cross-company layout can be published in corporate design.
The Dynamic VServer serves as middle ware for small to very large CTI solutions and enables the construction of high-performance solutions in homo– and heterogeneous TC landscapes via its standardized interfaces. As a central connection component, it controls the exchange of information between telephone systems or UC systems and contact center solutions, whereby several systems from different manufacturers can even be simultaneously connected to a contact center — regardless of the standard or version used. The Dynamic VServer thus serves as a kind of “translator” and thus enables smooth migrations and the integration of new systems into existing systems.
Dynamics CRM is Microsoft’s customer relationship management (CRM) solution based on Microsoft.NET.
Dynamics NAV is Microsoft’s standard software for ERP systems.