It is all set for Microsoft Teams

Thanks to the sup­port of IP Dynam­ics, the com­pany now oper­ates a new con­tact cen­ter envi­ron­ment with inte­grated Microsoft Teams as a uni­ver­sal com­mu­ni­ca­tions solu­tion.

Founded in 1928, Andreas Schmid Group is a family-​run medium-​sized com­pany based in Ger­sthofen, Bavaria. The com­pany employs around 1,600 peo­ple. Pre­vi­ously, the com­pany used an old tele­phone sys­tem and a con­tact cen­ter plat­form. Due to the end-​of-​life ser­vice of the sys­tem soft­ware, the com­pany decided to find an alter­na­tive to its pre­vi­ous solu­tion. IP Dynam­ics’ offer to replace the exist­ing con­tact cen­ter with a Vox­tron Com­mu­ni­ca­tion Cen­ter (VCC) and to con­nect Microsoft Teams as a uni­ver­sal com­mu­ni­ca­tion solu­tion quickly con­vinced the logis­tics com­pany.

Together, the two com­pa­nies devel­oped a detailed project plan that defined all the steps for imple­men­ta­tion. It was impor­tant for this project that the cur­rent Con­tact Cen­ter was main­tained in oper­a­tional at all times. After IP Dynam­ics cre­ated the tech­ni­cal require­ments for the smooth migra­tion, Andreas Schmid was able to migrate the solu­tion inde­pen­dently and put it into ser­vice. In addi­tion, as part of the change process, indi­vid­ual employ­ees of the com­pany were trained by an expe­ri­enced trainer from IP Dynam­ics, who then passed on their knowl­edge to their col­leagues.

Since the changeover, all employ­ees of the Andreas Schmid Group have been using Microsoft Teams as a uni­form tele­phone solu­tion – both for the con­tact center’s com­mu­ni­ca­tion as well as all other inter­nal and exter­nal calls. The new com­mu­ni­ca­tion solu­tion has made it pos­si­ble to work inde­pen­dently of loca­tion and to flex­i­bly orga­nize the daily work rou­tine. Fur­ther­more, the com­pany can adapt and scale the solu­tion at any time. Chris­t­ian Treml, IT project man­ager at Andreas Schmid Logis­tik AG, is impressed: “It has a great value for our col­leagues to now be able to use one sys­tem for every­thing.”

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