Time for a changeover
As a full-service provider, KALORIMETA GmbH offers the real estate and housing sector a networked infrastructure for metering services. The medium-sized business maintains ten million of its own metering devices and smoke detectors, and bills more than 1.6 million dwellings a year. To ensure its billing experts and customer service team are always available, KALO requires a reliable, multifunctional telecommunications infrastructure.
In spring 2017, KALO decided to replace its old Unify HiPath 4000 PBX, which had been connected to a Voxtron Communication Center (VCC). In close cooperation with IP Dynamics, the unstable system should be replaced by a modern, IP-based system. The Innovaphone VoIP gateway IP6010 convinced in the Proof of Concept.
The new system also needed to be linked to the VCC. In addition, it should allow the integration of analog devices (fax and conference phones) and offer specific call functions. In the future, five company locations should communicate via the Innovaphone system.
KALO relies on future-proof technology
In June 2017 the colleagues from KALO and IP Dynamics started the rollout of the new system. The changeover was realized without affecting the ongoing business operations. About one year later, the smooth migration at the Hamburg headquarters and other locations was successfully completed. Today, more than 500 participants are connected to the modern Innovaphone system. The customized VCC is linked to the system by a tailor-made V:Server from IP Dynamics.
Innovaphone’s myPBX serves as Unified Communications client for managing various telephone devices. For example, traditional desk telephones as well as mobile phones and softphones can be easily integrated. In Addition to conventional IP telephony, myPBX offers numerous other functions such as video telephony, instant messaging, collaboration sessions, connection logs or presence status. Thanks to the new technology, employees at KALO now enjoy a much more flexible way of organizing their day-to-day work.
Overall, the entire project proved an unqualified success – not least due to the excellent cooperation between all involved. “We were impressed by IP Dynamics’ very flexible approach and outstanding expertise”, concludes Artur Grandt, KALOs IT Project Manager. “Our wishes were taken seriously and never dismissed. The customer is king at IP Dynamics – and that’s a rarity on the market today!” The trusting and constructive cooperation is also set to continue in the future.
The detailed reference report about the change to a modern Innovaphone system with VCC connection at KALO can be found here.
If you are also interested in modernizing your telephone system, please do not hesitate to contact us.