How do modern voice dialogue systems actually work and what are the challenges of automated communication? Lars Dietrichkeit, Head of Business Development at innovaphone AG, talked with Dr Jürgen Haas from IP Dynamics about these and other exciting questions in the video podcast “Let’s Talk”.
The two experts describe the current state of the art and show where the journey could lead in the future. Jürgen Haas has tremendous experience in this field and explains what needs to be considered regarding the practical implementation of AI-controlled dialogue systems. Among other things, he gives an insight into the voice portal project that IP Dynamics realized for Signal Iduna. For more than a year, the modern system has been processing over 5,000 calls per day at the insurance company. This example shows that the sometimes still controversial technology performs reliably as long as it is used sensibly and implemented with great care.
The new episode of the video podcast “Let’s Talk” can be found on the YouTube channel of innovaphone AG.