Microsoft Skype for Business Online goes into software retirement

About a year ago, Microsoft announced that it would offi­cially retire the online ver­sion of Skype for Busi­ness on July 31, 2021. Soon, the ser­vice will no longer be avail­able. As its des­ig­nated follow-​up, the Microsoft Teams com­mu­ni­ca­tion plat­form is already being used suc­cess­fully by a large num­ber of com­pa­nies.

Com­pa­nies still using Skype for Busi­ness Online today can access the full func­tion­al­ity of the com­mu­ni­ca­tions ser­vice until July 31. After the end-​of-​life date, var­i­ous lim­i­ta­tions will arise, includ­ing those relat­ing to mixed oper­a­tion with Microsoft Teams. IP Dynam­ics explains what this means in prac­tice:

  • In the future, third-​party con­fer­ence bridges will no longer be sup­ported
  • There is no Cloud Con­nec­tor (CCE) or hybrid voice sce­nar­ios
  • Users in Teams-​Only mode can no longer switch to another mode

Hybrid solu­tions con­sist­ing of Skype for Busi­ness Online and Microsoft Teams will no longer be pos­si­ble in the future. But for com­pa­nies that want to con­tinue using both plat­forms in mixed oper­a­tion, there is a solu­tion!

Hybrid solu­tion? Learn how!

The on-​premises ver­sion of Skype for Busi­ness will remain fully func­tional. The cur­rent ver­sion of the soft­ware (2019) will con­tinue to be sup­ported for another four years. In addi­tion, on-​premises Skype for Busi­ness can con­tinue to be oper­ated as part of a hybrid solu­tion with Microsoft Teams. The inter­op­er­abil­ity of these two ser­vices will be main­tained. There­fore, it is rec­om­mended that you now set all online users of Skype for Busi­ness to Teams-​only mode or migrate back to the on-​premises ver­sion. In this way, you cre­ate the tech­ni­cal pre­req­ui­sites for smooth col­lab­o­ra­tion between your col­leagues.

Con­tact Cen­ter

In addi­tion, the on-​premises ver­sion of Skype for Busi­ness can still be used in con­junc­tion with a Con­tact Cen­ter solu­tion. How­ever, the change to Microsoft Teams is also pos­si­ble here. With the Dynamic Agent, IP Dynam­ics has devel­oped a future-​proof solu­tion that enables native inte­gra­tion of Con­tact Cen­ter tech­nol­ogy into the com­mu­ni­ca­tions plat­form.

If you have any ques­tions about the end-​of-​life of Skype for Busi­ness Online or are inter­ested in switch­ing to Microsoft Teams, we will be happy to advise you at any time.