Tech­ni­cal arti­cles

7 things you should know about voice and chat­bots

Bots are cur­rently the big thing in cus­tomer com­mu­ni­ca­tion. We find them nearly any­where and they never seem to be out of answers. We have sum­ma­rized seven things you should def­i­nitely know about voice and chat bots.

Tech­ni­cal arti­cles

Intel­li­gent bots as a smart solu­tion?

Com­mu­ni­ca­tion in cus­tomer ser­vice is chang­ing and is no longer lim­ited to tele­phone calls, let­ters and e-​mails. Using AI, chat­bots are becom­ing increas­ingly impor­tant – the cus­tomer con­ver­sa­tion is thus con­ducted with an AI part­ner instead of with a ser­vice employee.


IP Dynam­ics at CCW 2020

From March 2 to 4, IP Dynam­ics will be present with its own exhi­bi­tion booth at the 22nd Call Cen­ter World (CCW) in Berlin. The booth is located in hall 2.


Mod­ules for the Con­tact Cen­ter of tomor­row

IP Dynam­ics GmbH devel­ops soft­ware mod­ules that are pre­cisely tai­lored to the Con­tact Cen­ter solu­tions of its part­ners. Mod­ern and future-​proof.


Hit the slopes!

In Feb­ru­ary, our col­leagues spent an active week­end in the Ötz­tal Alps with per­fect weather con­di­tions.