Tech­ni­cal arti­cles

Just Teams! Or isn’t it so easy?

Microsoft Teams is the soft­ware of the hour. In the Corona cri­sis, the com­mu­ni­ca­tion and col­lab­o­ra­tion plat­form makes it eas­ier for many employ­ees to work together regard­less of loca­tion. We explain the chal­lenges to be con­sid­ered when set­ting up the ser­vice.

Press

Always avail­able – even in an emer­gency

Thanks to a mod­ern PBX from inno­va­phone with an inte­grated Ascom alarm sys­tem, Vinzenz von Paul Hos­pi­tal employ­ees on the hos­pi­tal premises can always be reached.

Press

Rein­force­ment for IP Dynam­ics

On August 1, 2020, two trainees started their appren­tice­ship at IP Dynam­ics. The young pro­fes­sion­als strengthen the team in Hanover.

Press

„Let’s Talk“ about voice dia­logue sys­tems

Dr. Jür­gen Haas, senior con­sul­tant at IP Dynam­ics and expert for voice dia­logue sys­tems, in con­ver­sa­tion with Lars Diet­richkeit, Head of Busi­ness Devel­op­ment at inno­va­phone.

Tech­ni­cal arti­cles

7 things you should know about voice and chat­bots

Bots are cur­rently the big thing in cus­tomer com­mu­ni­ca­tion. We find them nearly any­where and they never seem to be out of answers. We have sum­ma­rized seven things you should def­i­nitely know about voice and chat bots.

Tech­ni­cal arti­cles

Intel­li­gent bots as a smart solu­tion?

Com­mu­ni­ca­tion in cus­tomer ser­vice is chang­ing and is no longer lim­ited to tele­phone calls, let­ters and e-​mails. Using AI, chat­bots are becom­ing increas­ingly impor­tant – the cus­tomer con­ver­sa­tion is thus con­ducted with an AI part­ner instead of with a ser­vice employee.