Press

Mod­ules for the Con­tact Cen­ter of tomor­row

IP Dynam­ics GmbH devel­ops soft­ware mod­ules that are pre­cisely tai­lored to the Con­tact Cen­ter solu­tions of its part­ners. Mod­ern and future-​proof.

Press

Hit the slopes!

In Feb­ru­ary, our col­leagues spent an active week­end in the Ötz­tal Alps with per­fect weather con­di­tions.

Tech­ni­cal arti­cles

Arti­fi­cial Intel­li­gence – the next level

Bots based on deep learn­ing algo­rithms cre­ate intel­li­gent links and take Arti­fi­cial Intel­li­gence to the next level. We show how it works!

Press

IP Dynam­ics wishes merry christ­mas

After a suc­cess­ful year 2019 IP Dynam­ics would like to thank all cus­tomers, part­ners and friends for the trust­ful coop­er­a­tion.

Tech­ni­cal arti­cles

Con­tact Cen­ter with Microsoft Teams?

Microsoft will replace the online ver­sion of Skype for Busi­ness with teams by July 31, 2021. What does this mean for com­pa­nies using Skype for Busi­ness as part of a Con­tact Cen­ter solu­tion?

Events

Digital|STARS at novoin­sight 2019

The 16th Annual Con­fer­ence of novo­m­ind AG was held in Ham­burg on Novem­ber 7, 2019. IP Dynam­ics was on site as a part­ner and pre­sented inno­v­a­tive solu­tions for cus­tomer ser­vice.

Press

Voice­bot – A new col­league in cus­tomer ser­vice

Thanks to a voice por­tal, Sig­nal Iduna has sig­nif­i­cantly improved its tele­phone cus­tomer ser­vice. Employ­ees enjoy the bot’s sup­port, cus­tomers enjoy shorter wait­ing times and low for­ward­ing rates.

Press

IP Dynam­ics says Hang Loose!

Our col­leagues met on Fehmarn for a sporty week­end to cope with the wind­surf­boards with bravura.