Tech­ni­cal arti­cles

Rein­force­ment for the team: Bots relieve the Con­tact Cen­ter

The new employee wel­comes all customer-​friendly on the phone, by e-​mail or in chat and deter­mines your needs. No week­day and no time of the day can tar­nish his good mood. He quickly finds the right con­tact for every caller.


Ski adven­tures with IP Dynam­ics

At the end of March, 26 col­leagues set out on their way to the beau­ti­ful Ski­cir­cus Saal­bach Hin­ter­glemm Leogang Fieber­brunn, the hotspot of the Aus­trian Alps with 270 kilo­me­ters of descent.


Webi­nar (in Ger­man): Voice­bots

Sign up for the webi­nar on March 15 at 3:00 pm and learn more about using human-​robot col­lab­o­ra­tion in your con­tact cen­ter.


New Address in Dort­mund

We moved in Dort­mund and can be reached at the fol­low­ing address: Mallinck­rodt­str. 320.



IP Dynam­ics Swiss AG opens its first loca­tion in Schlieren in Switzer­land.

Tech­ni­cal arti­cles

How to switch to IP tele­phony

The days of ISDN and the clas­sic tele­phone sys­tem are num­bered. By the end of 2018, Deutsche Telekom wants to con­vert all cus­tomers to Inter­net tele­phony.

Tech­ni­cal arti­cles

Time is run­ning out! Are you MiFID II com­pli­ant yet?

The Euro­pean Union direc­tive on har­mon­is­ing the finan­cial mar­kets in the Euro­pean domes­tic mar­ket in the field of con­tact cen­tres and will take effect on 3 Jan­u­ary 2018.