Digitalization has made artificial intelligence (AI) a key factor in modern-day communications. Indeed, voice-activated digital assistants have insinuated themselves into every aspect of our lives. Text-to-speech or speech-to-text functions help us write text messages, emails or even relatively long texts. In fact, AI is now so sophisticated that digital assistants learn about us over time and constantly improve themselves.
The benefits of automation aren’t limited to our personal lives, though. Companies also have a lot to gain from automating certain repetitive processes. Chatbots and voicebots, when deployed in applications such as customer dialogue, can unlock huge savings in two precious resources: time and money. Effectively integrating partially or fully automated bots improves customer service availability while reducing employee workloads and freeing up staff capacity. Not to mention the improvements in customer satisfaction – they’re inevitable, given the shorter waiting times and cheerful, knowledgeable support provided by the bot.
Bots communicate across all channels – phone, email or chat, for example. Whatever channel you want to automate your customer dialogue on, we can help! You decide what you want the bot to do and how much you want it to help its human co-workers. With our expertise and powerful technology partners, we’ll deliver a solution made just for you, on-premises or in the cloud.
Want automated customer dialogue based on natural language processing in a fast, customized solution? With LENA, a chatbot developed by customer service expert PIDAS, you can automate processes where it will add value for your company. For example: automatically triaging customer emails or utilizing the chatbot engine.
Sympalog’s SymDialog5 can control different dialogue types: as an IVR application, as a chatbot or as a dialogue-driven backend module for controlling applications. The module combines intelligent, user-friendly dialogue management with the knowledge from your backend systems.
Microsoft Speech Recognition lets your customers interact with your applications using nothing but their voices. This Microsoft solution recognizes spoken words and generates artificial speech (text-to-speech). Microsoft Speech Recognition can even help you provide a barrier-free digital experience.
Nuance Recognizer delivers seamless self-service and an enhanced customer experience. The integrated engine understands and processes natural dialogue speech. Recognizer learns from mistakes and makes automatic adjustments to improve accuracy over time.
Our chat– and voicebot experts would be delighted to provide you with more information and are always here to answer your queries.