Dig­i­tal­iza­tion has made arti­fi­cial intel­li­gence (AI) a key fac­tor in modern-​day com­mu­ni­ca­tions. Indeed, voice-​activated dig­i­tal assis­tants have insin­u­ated them­selves into every aspect of our lives. Text-​to-​speech or speech-​to-​text func­tions help us write text mes­sages, emails or even rel­a­tively long texts. In fact, AI is now so sophis­ti­cated that dig­i­tal assis­tants learn about us over time and con­stantly improve them­selves.

The ben­e­fits of automa­tion aren’t lim­ited to our per­sonal lives, though. Com­pa­nies also have a lot to gain from automat­ing cer­tain repet­i­tive processes. Chat­bots and voice­bots, when deployed in appli­ca­tions such as cus­tomer dia­logue, can unlock huge sav­ings in two pre­cious resources: time and money. Effec­tively inte­grat­ing par­tially or fully auto­mated bots improves cus­tomer ser­vice avail­abil­ity while reduc­ing employee work­loads and free­ing up staff capac­ity. Not to men­tion the improve­ments in cus­tomer sat­is­fac­tion – they’re inevitable, given the shorter wait­ing times and cheer­ful, knowl­edge­able sup­port pro­vided by the bot.

Bots com­mu­ni­cate across all chan­nels – phone, email or chat, for exam­ple. What­ever chan­nel you want to auto­mate your cus­tomer dia­logue on, we can help! You decide what you want the bot to do and how much you want it to help its human co-​workers. With our exper­tise and pow­er­ful tech­nol­ogy part­ners, we’ll deliver a solu­tion made just for you, on-​premises or in the cloud.