In this era of dig­i­tal trans­for­ma­tion one thing hasn‘t changed: the cus­tomer is, and always will be, king. That makes mod­ern Busi­ness Process Man­age­ment using a high-​performance mul­ti­chan­nel con­tact cen­ter a must for most com­pa­nies – such as the Genesys Con­tact Cen­ter, for exam­ple, or the Vox­tron Com­mu­ni­ca­tion Cen­ter. They enable direct com­mu­ni­ca­tion with the cus­tomer across all chan­nels. Thanks to intel­li­gent media rout­ing and automa­tion of ser­vice processes, pro­ce­dures and queries can be processed neatly and effi­ciently, while all processes are con­tin­u­ously opti­mised. Cus­tomers can even be cat­e­gorised accord­ing to their impor­tance, with the most suit­able resources being allo­cated to deal with their issues. No longer do your cus­tomers end up in no man‘s land and no longer do they have to spell out their prob­lem again and again. Rather, they are pro­vided by your staff with a tai­lored and con­tex­tu­ally rel­e­vant ser­vice expe­ri­ence. On top of this are intel­li­gent soft­ware and clever inter­faces for inte­grat­ing with CRM or ERP sys­tems, Group­ware and Skype for Busi­ness. In each case, it makes no dif­fer­ence how big or small your busi­ness is: our con­tact cen­ters can be scaled up as required.