Cus­tomer Rela­tion­ship Man­age­ment

What cus­tomers want


Noth­ing irri­tates a cus­tomer more than the feel­ing of being just a num­ber. No com­pany which val­ues cus­tomers will put up with inad­e­quate com­mu­ni­ca­tion or keep­ing cus­tomers end­lessly on hold. In con­trast, pos­i­tive and unex­pected cus­tomer expe­ri­ences are becom­ing ever more deci­sive fac­tors in win­ning and retain­ing cus­tomers over time. And that‘s what brings cus­tomer rela­tion­ship man­age­ment soft­ware to the fore.

Thank­fully, we and our part­ners can demon­strate the nec­es­sary exper­tise in cus­tomer rela­tion­ship man­age­ment. From MS Dynam­ics CRM to Skype for Busi­ness, we offer solu­tions which bring about per­son­alised, proac­tive and shared cus­tomer expe­ri­ences. Armed with the right mes­sage and the right offer, we enable you to hit your cus­tomers in just the right place and at just the right time. We’ll help you develop and nur­ture long-​term cus­tomer rela­tion­ships in mar­ket­ing, sales and ser­vice.

In a nut­shell: with the right cus­tomer rela­tion­ship man­age­ment soft­ware, watch your mar­ket­ing become more intel­li­gent, your sales more effec­tive and your ser­vice more pro­fes­sional.

The ben­e­fits of CRM


MORE CUS­TOMER ORI­EN­TA­TION

A CRM sys­tem puts your cus­tomers at the cen­tre of all your activ­i­ties and ini­tia­tives, giv­ing them exactly what they deserve.

MORE SYN­CHRONIC­ITY

Avail of all the oppor­tu­ni­ties which a mod­ern CRM sys­tem affords – and get sales, mar­ket­ing and sup­port all work­ing in con­cert.

MORE EFFI­CIENCY

Whether it‘s uni­form data­bases, tasks or open quo­ta­tions, con­tem­po­rary cus­tomer rela­tion­ship man­age­ment soft­ware makes all customer-​related processes much more effi­cient.

MORE TRANS­PARENCY

A CRM sys­tem means less waste and more tar­geted mar­ket­ing cam­paigns, allow­ing you to track how prospects become cus­tomers across all touch­points.

Our CRM prod­ucts

Help­ing keep the cus­tomer king


Microsoft Dynam­ics 365

The per­fect cus­tomer man­ager

The cus­tomer engage­ment solu­tion from MS Dynam­ics 365 man­ages all inter­ac­tions within mar­ket­ing, sales and ser­vice which are rel­e­vant to your cus­tomer rela­tion­ships and to cus­tomer sat­is­fac­tion. A vari­ety of clever tools are avail­able to you, be it with a view to social engage­ment, busi­ness intel­li­gence or pro­duc­tiv­ity. In addi­tion, MS Dynam­ics 365 con­tains every­thing you need to raise effi­ciency, reduce cost and improve prof­itabil­ity in your busi­ness. Restruc­tur­ing and automat­ing busi­ness processes or inte­grat­ing data and analy­sis from social net­works are two cases in point. A fur­ther advan­tage is the CRM apps and plat­forms, which enable you to man­age cus­tomer rela­tion­ships directly from mobile devices.



Skype for Busi­ness Inte­gra­tion

The ideal addi­tion to your CRM

Skype for Busi­ness really shows its worth in con­junc­tion with cus­tomer rela­tion­ship man­age­ment soft­ware: its com­pre­hen­sive uni­fied com­mu­ni­ca­tions func­tions allow it to inte­grate in MS Dynam­ics CRM as well as in your exist­ing CRM, such as SAP for exam­ple. Along­side improved phone han­dling, it stands out above all for its CRM-​synchronised pres­ence sta­tus. Another fea­ture from which both the gen­eral office worker and con­tact cen­ter agent can ben­e­fit is the user friend­li­ness of Skype for Busi­ness. Calls can be started directly from the customer‘s con­tact card for exam­ple.



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Our experts would be delighted to pro­vide you with more infor­ma­tion about cus­tomer rela­tion­ship man­age­ment soft­ware and are always here to answer your queries.