The feeling that the world is turning faster and faster has probably much to do with the way we communicate with each other today. Be it personally or for work, the number of channels available to us to use as the need arises is growing constantly. In the business world, unified communications is no longer something we can dismiss. The combination of videotelephony, VoIP, Instant Messaging and Mail is almost too good to be true: thanks to real time communication mit current presence information, colleagues can save lots of time as they find the quickest route to each other irrespective of their location. This greatly enhances teamwork, not least where teams are geographically split – and remote querying of mails by voice further accelerates internal processes, as colleagues can react flexibly even when they are on the move. By networking and exchanging information in the shortest time possible, efficiency is improved and business processes are speeded up. Or put another way: whoever best exploits opportunities such as real time communication will find themselves with a clear competitive advantage.
Various unified communications modules make the innovaphonePBX VoIP phone system a complete yet lean communication solution. At its heart is the Webclient myPBX with its easily navigable surface: classic IP telephony, telephone conferencing, business directories, call logs, presence information, Instant Messaging, collaboration sessions, desktop video-telephony and video-conferencing – everything is possible, whether from home, the office or on the move. Even faxes can be sent via the PC or Mailclient without the need for additional software. And mobile phones can of course be incorporated seamlessly into the VoIP phone system.
As a real all-rounder, Microsoft Teams is not only a central contact point for virtual teamwork, but also an innovative communication platform. Teams supports a variety of features including chat, group chat, online meeting, video conferencing, web conferencing, and phone calls. The integration of various devices and integrated Microsoft 365 applications such as Word, Excel, PowerPoint and SharePoint enable users to work together on files from any location.
As a Microsoft unified communications product, Skype for Business integrates perfectly into Microsoft 365: you can see immediately if your contact is reachable and you control your status yourself. You can start a meeting in Word or PowerPoint and show everyone what you are working on at that moment. You can plan appointments in Outlook and incorporate the chat record. All in conjunction with state-of-the-art VoIP telephony, protected by high-performance encryption. In addition, at IP Dynamics we are constantly developing new add-ons, which enhance real time communication even more. Examples include the engaged tone for second calls, administering those deputizing for others, and even the Dynamic Pickup, whereby calls can be easily transferred and toggled and conferences introduced.
The insurer wanted to take no chances when it tasked unified communications provider IP Dynamics with renovating its telecommunications infrastructure. The principal objective: to improve telephone accessibility by intelligent call forwarding, thereby raising customer satisfaction.
As a unified communications provider we‘d be delighted to provide you with more information and are always here to answer your queries.