Since the company was founded in 1999, the Bike and Outdoor Company (B.O.C.) has operated a reliably functioning ISDN telephone system at its 30 locations and headquarters in Hamburg. But as the terminal devices gradually reached the end of their operating life, Henning Schorling, head of IT at B.O.C., felt it was time for modernization. “Especially at peak times like summer, we felt that important basic functionalities such as mailbox, caller list, automatic call forwarding or the possibility of running announcements texts were missing“, summarizes Schorling. „Not to mention Contact Center and UC functionalities such as delegation rules or conference calls.”
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