Hauni Maschinenbau GmbH, the world’s leading provider of technologies and technical and consulting services for the international tobacco industry, needed a new platform for its global communications management at the Hamburg headquarters. The replacement of the existing system had also become necessary because the old ACD applications were no longer supported. With the help of the systems house IP Dynamics, the omnichannel solution Voxtron Communication Center of Enghouse Interactive with integrated Skype for Business client should be set up.
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