Hawesko Holding AG, with over 900 employees, is Germany’s biggest trader of premium wines and champagne and one of the leading wine merchants worldwide. While Jacques’ Wein-Depot, the company’s own retail store chain, operates a large network of wine shops, the subsidiary Hanseatisches Wein & Sekt Kontor Hawesko GmbH generates the majority of its sales by telephone. That’s why a flawlessly functioning telephone system is indispensible. In early 2015, the company’s IT managers decided to update and upgrade the existing Avaya telephone system including Avaya Contact Center with the help of the IT service provider IP Dynamics.
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