In 2014, the international mechanical engineering company Krones AG instructed IP Dynamics to renovate its existing Contact Center system. Importantly for Krones, its Contact Center solution must also allow a highly efficient search for experts and specialists within the group. This is needed for a wealth of reasons – for example for operation, servicing and maintenance of the complex production lines of Krones AG’s customers worldwide. Besides meeting conventional requirements, therefore, the customer call center also needed to offer additional features.
If you are also interested in renewing your IT or setting up a customized Voxtron Communication Center, please do not hesitate to contact us.
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