Service

Fast and com­pe­tent

Fast response, com­pe­tent demand analy­sis, solu­tions with added value: Our holis­tic ser­vice helps you indi­vid­u­ally with your demands and is avail­able to you around the clock, 365 days a year.

Ser­vice Desk

Always there for you


Our team of experts will accom­pany you quickly and com­pe­tently from the moment your request is received to the solu­tion. Our ser­vice desk is avail­able to you at all times across all ser­vice lev­els.


Sin­gle Point of Con­tact


Full Ser­vice: Every­thing from a sin­gle source


Trans­par­ent Ser­vice Por­tal


Direct Access to Experts


Indi­vid­ual ser­vice hours up to 24/​7


Fast response times


High imme­di­ate solu­tion rate in the first user con­tact (93%)


High­est qual­ity through stan­dard­ized and cer­ti­fied ITIL processes


Indi­vid­ual report­ing for full trans­parency


Ger­man and Eng­lish speak­ing sup­port


… and even more indi­vid­ual ser­vices!



Man­aged Ser­vices

Indi­vid­ual Ser­vice Pack­ages


To ensure our cus­tomers’ busi­ness flex­i­bil­ity, our man­aged ser­vices are tai­lored pre­cisely to your needs. Depend­ing on the customer’s require­ments, we assume par­tial or full oper­a­tional respon­si­bil­ity for your col­lab­o­ra­tion, uni­fied com­mu­ni­ca­tions and con­tact cen­ter infra­struc­ture. We are your part­ner for agile and highly avail­able ser­vices.


Com­plete Ser­vice


Flex­i­ble Man­aged Ser­vices


Con­fig­u­ra­tion, update, mon­i­tor­ing, main­te­nance ser­vices and oper­a­tion of the respec­tive envi­ron­ment


Man­aged ser­vice, ded­i­cated or shared teams of cer­ti­fied experts


Defined ser­vice man­agers for all your con­cerns


Cus­tomized ser­vice reviews and reports


Per­ma­nent sup­port and guid­ance on your jour­ney


… and even more indi­vid­ual ser­vices!


Ser­vice Hot­line

Con­tact us now!


You have prob­lems or mal­func­tions and need help with our soft­ware solu­tions? Just give us a call or write to us!