Skype for Business Omnichannel Contact Centre
In the free webinar “Simple, understandable and future-oriented – the Skype for Business Omnichannel Contact Centre”, Dr Michael Stölken, Head of Software Development at IP Dynamics, a systems company specialising in unified communications solutions, and Adil Boushib, of Microsoft, talk about the contact centre’s current status quo and its future. Stölken and Boushib show how the unified communications platform Skype for Business can become a contact centre. The two experts also explain where the technological journey is heading in terms of “chatbots”. Using practical examples, Stölken and Boushib demonstrate what chatbots can already do and their future potential. Last but not least, Raimund Gigler, Contact Centre Project Manager at Bayerische Versorgungskammer (Bavarian Pension Fund), reports on why and how the organisation implemented a contact centre solution based on Skype for Business.
When: Thursday 1 June 2017 at 2.00 p.m.
Participation is free of charge.