Skype for Business Omnichannel Contact Centre: Status Quo and Vision of the Future

Skype for Busi­ness Omnichan­nel Con­tact Cen­tre

In the free webi­nar “Sim­ple, under­stand­able and future-​oriented – the Skype for Busi­ness Omnichan­nel Con­tact Cen­tre”, Dr Michael Stölken, Head of Soft­ware Devel­op­ment at IP Dynam­ics, a sys­tems com­pany spe­cial­is­ing in uni­fied com­mu­ni­ca­tions solu­tions, and Adil Boushib, of Microsoft, talk about the con­tact centre’s cur­rent sta­tus quo and its future. Stölken and Boushib show how the uni­fied com­mu­ni­ca­tions plat­form Skype for Busi­ness can become a con­tact cen­tre. The two experts also explain where the tech­no­log­i­cal jour­ney is head­ing in terms of “chat­bots”. Using prac­ti­cal exam­ples, Stölken and Boushib demon­strate what chat­bots can already do and their future poten­tial. Last but not least, Raimund Gigler, Con­tact Cen­tre Project Man­ager at Bay­erische Ver­sorgungskam­mer (Bavar­ian Pen­sion Fund), reports on why and how the organ­i­sa­tion imple­mented a con­tact cen­tre solu­tion based on Skype for Busi­ness.

When: Thurs­day 1 June 2017 at 2.00 p.m.

Where: http://​bit​.ly/​s​k​y​p​e​-​w​e​bcast

Par­tic­i­pa­tion is free of charge.