Our solutions.
CUSTOMIZED BUSINESS SOLUTIONS FROM S TO XXL
Our all-round future solutions
INNOVATIVE TOOLS FOR REALITY AND VIRTUALITY
We do not wait for solutions. We find them.
OUR SPECIALTY: INDIVIDUAL, HIGHLY COMPLEX REQUIREMENTS
Dynamic Flow
This is where it all comes together: Dynamic Flow bundles all channels and controls the processing of contacts from all common sources and media. Even the integration of external IT resources is possible.
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Dynamic Brain
Specialized for quantity: Dynamic Brain qualifies large volumes of operations in the Contact Center and processes them based on KPIs or service level thanks to intelligent prioritization and dynamic reprioritization.
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Dynamic View
Dynamic View monitors availability and workload of the Contact Center in real-time, covering all inbound channels and thus making ongoing operations an open book. And it does this on all common web browsers.
Learn moreOur Managed Services
SUPPORT AT ITS BESTNo matter how highly developed we humans and our technologies are: Nothing and nobody is perfect. But we can still have goals! That’s why service and support are especially important to us. If you call our hotline, you will get to know us from the competent side. And we guarantee you: Whenever you call, you will have a real IT specialist on the line.
24/7 Service
Reported problems can be often clarified during the first telephone call. Therefore, we make sure that a competent contact person is available to you around the clock.
Monitoring
This is how useful IT outsourcing can be: We monitor the ongoing operation of your systems, servers and PBXs in order to be able to act preventively in the ideal case.
Field Service
Thanks to our locations throughout Germany, we can be at your site quickly and with a high level of technical competence – for a minimum time between malfunction reporting and troubleshooting
Efficiency & Transparency
Flexible terms and price models offer you the greatest possible transparency. And with the help of the ticket system of our service portal, you always have an overview of all status changes.
Our success stories
MISSION ACCOMPLISHED
Voice portal handles 5,000 calls per day
The new voice portal reduces the workload for Signal Iduna employees, lowers internal forwarding rates and shortens waiting times for callers.
Prepared for the future
KALO communicates with a modern PBX system from innovaphone with Voxtron connection. Especially the UC client created a wow effect.
Got questions about our solutions?
Get in touch with us
IT experts are people too! Give us a call or write to us. Or let’s have a Chat.
