Our solutions.

CUS­TOMIZED BUSI­NESS SOLU­TIONS FROM S TO XXL

Our all-​round future solu­tions

INNO­V­A­TIVE TOOLS FOR REAL­ITY AND VIR­TU­AL­ITY

We do not wait for solu­tions. We find them.

OUR SPE­CIALTY: INDI­VID­UAL, HIGHLY COM­PLEX REQUIRE­MENTS

Dynamic Flow

This is where it all comes together: Dynamic Flow bun­dles all chan­nels and con­trols the pro­cess­ing of con­tacts from all com­mon sources and media. Even the inte­gra­tion of exter­nal IT resources is pos­si­ble.

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Dynamic Brain

Spe­cial­ized for quan­tity: Dynamic Brain qual­i­fies large vol­umes of oper­a­tions in the Con­tact Cen­ter and processes them based on KPIs or ser­vice level thanks to intel­li­gent pri­or­i­ti­za­tion and dynamic repri­or­i­ti­za­tion.

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Dynamic View

Dynamic View mon­i­tors avail­abil­ity and work­load of the Con­tact Cen­ter in real-​time, cov­er­ing all inbound chan­nels and thus mak­ing ongo­ing oper­a­tions an open book. And it does this on all com­mon web browsers.

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Our Man­aged Ser­vices

SUP­PORT AT ITS BEST

No mat­ter how highly devel­oped we humans and our tech­nolo­gies are: Noth­ing and nobody is per­fect. But we can still have goals! That’s why ser­vice and sup­port are espe­cially impor­tant to us. If you call our hot­line, you will get to know us from the com­pe­tent side. And we guar­an­tee you: When­ever you call, you will have a real IT spe­cial­ist on the line.

service

24/​7 Ser­vice

Reported prob­lems can be often clar­i­fied dur­ing the first tele­phone call. There­fore, we make sure that a com­pe­tent con­tact per­son is avail­able to you around the clock.

monitoring

Mon­i­tor­ing

This is how use­ful IT out­sourc­ing can be: We mon­i­tor the ongo­ing oper­a­tion of your sys­tems, servers and PBXs in order to be able to act pre­ven­tively in the ideal case.

Field Ser­vice

Thanks to our loca­tions through­out Ger­many, we can be at your site quickly and with a high level of tech­ni­cal com­pe­tence – for a min­i­mum time between mal­func­tion report­ing and trou­bleshoot­ing

effiziens-transparenz

Effi­ciency & Trans­parency

Flex­i­ble terms and price mod­els offer you the great­est pos­si­ble trans­parency. And with the help of the ticket sys­tem of our ser­vice por­tal, you always have an overview of all sta­tus changes.

Our suc­cess sto­ries

MIS­SION ACCOM­PLISHED

Voice por­tal han­dles 5,000 calls per day

The new voice por­tal reduces the work­load for Sig­nal Iduna employ­ees, low­ers inter­nal for­ward­ing rates and short­ens wait­ing times for callers.

Pre­pared for the future

KALO com­mu­ni­cates with a mod­ern PBX sys­tem from inno­va­phone with Vox­tron con­nec­tion. Espe­cially the UC client cre­ated a wow effect.

Got ques­tions about our solu­tions?

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IT experts are peo­ple too! Give us a call or write to us. Or let’s have a Chat.