FeelGood-Service for the FeelGood-Bank in Hannover
Sparda-Bank Hannover has relied on technology from Avaya for many years.
During the course of a reorganization of the bank’s US-based communication provider in 2009, IP Dynamics presented itself to Sparda-Bank Hannover eG as an Avaya certified partner and met with immediate appeal, as the bank’s IT head, Florian Schedler, relates: “Whenever we talk with IP Dynamics, they listen closely and provide the best advice. Their quotes and services fit our needs perfectly, without overlooking market innovations. In short, they know exactly what we need and don’t bother us with features we don’t want”.
Turning over servicing and maintenance of the telephone system to IP Dynamics (IPD) was the logical thing to do, the IT head believes. All 26 branch offices and their individual TC systems with 230 to 300 substations are now being overseen by the Hamburg-based firm.
“Mixed systems,“ like those used by Sparda-Bank, which consist of both digital and analog IP systems, require well-trained technicians. “IP Dynamics has the best people and, more than that, they are quick to respond. That’s what makes working with them so agreeable“, Schedler emphasizes