The final step in the Microsoft Teams Certification Program

IP Dynam­ics is about to be cer­ti­fied accord­ing to the Microsoft Teams Extend Model

With the inte­gra­tion of Microsoft Teams into the Con­tact Cen­ter, the holis­tic pro­cess­ing of inter­nal and exter­nal com­mu­ni­ca­tion takes place via the com­mu­ni­ca­tion plat­form. Chats, video meet­ings and calls – all chan­nels can be oper­ated seam­lessly and con­ve­niently via the Microsoft Teams client.

The inte­gra­tion brings var­i­ous advan­tages: On the one hand, com­pa­nies can react more flex­i­ble to new require­ments and sit­u­a­tions and scale the solu­tion as desired. On the other hand, the flex­i­bil­ity gained also gives agents more free­dom to choose where they work and the option of work­ing from home.

The han­dling is also sim­pli­fied for the agents. Thanks to the holis­tic com­mu­ni­ca­tion solu­tion, it is no longer nec­es­sary to switch between dif­fer­ent soft­ware win­dows. All work steps are mapped in Microsoft Teams.

IP Dynam­ics has already been able to prove its solu­tion and imple­ment var­i­ous projects, includ­ing one for the bicy­cle brand ROSE Bikes. The com­pany is cur­rently in the final stage of the Microsoft Teams cer­ti­fi­ca­tion pro­gram for the Extend model. With the com­ple­tion of this process, the IT com­pany will soon receive offi­cial con­fir­ma­tion from Microsoft that the solu­tion meets the Red­mond company’s high stan­dards.