For the Swiss insurance company Sympany, the symbiosis of chatbot and sales staff is successful in two respects. It results in increased sales performance and, thanks to excellent customer experience, leads to increased customer satisfaction.
In this webinar a use case of the technology partners Enghouse, Pidas and IP Dynamics will be presented. Jörn Skerswetat (PIDAS) and Nicolai Münzmay (IP Dynamics) will show how Sympany was able to optimise its type-based customer communication with the help of AI-supported routing to such an extent that business transactions are largely automated and processed without media discontinuity using Contact Center software. The new processes also improved the customer experience.
Register now for the webinar and learn first-hand how Omnichannel Management works in practice and how new channels such as live chat and chatbot can also be used profitably in customer service, sales and marketing.
When? March 12, 2019, 16.00 – 16.30 CET
To the webinar registration: Webinar – Use Case from the Insurance Industry: AI in Customer Service