Use Case: AI in Customer Service


For the Swiss insur­ance com­pany Sym­pany, the sym­bio­sis of chat­bot and sales staff is suc­cess­ful in two respects. It results in increased sales per­for­mance and, thanks to excel­lent cus­tomer expe­ri­ence, leads to increased cus­tomer sat­is­fac­tion.

In this webi­nar a use case of the tech­nol­ogy part­ners Eng­house, Pidas and IP Dynam­ics will be pre­sented. Jörn Sker­swe­tat (PIDAS) and Nico­lai Münz­may (IP Dynam­ics) will show how Sym­pany was able to opti­mise its type-​based cus­tomer com­mu­ni­ca­tion with the help of AI-​supported rout­ing to such an extent that busi­ness trans­ac­tions are largely auto­mated and processed with­out media dis­con­ti­nu­ity using Con­tact Cen­ter soft­ware. The new processes also improved the cus­tomer expe­ri­ence.

Reg­is­ter now for the webi­nar and learn first-​hand how Omnichan­nel Man­age­ment works in prac­tice and how new chan­nels such as live chat and chat­bot can also be used prof­itably in cus­tomer ser­vice, sales and mar­ket­ing.

When? March 12, 2019, 16.0016.30 CET
To the webi­nar reg­is­tra­tion: Webi­nar – Use Case from the Insur­ance Indus­try: AI in Cus­tomer Ser­vice