Webinar (in German): Voicebots

Teatime at the voice­bots: “Cor­tana, ask Alexa how Siri likes to drink her cof­fee.” *

Dig­i­tal assis­tants are increas­ingly find­ing their way into our daily lives. In cor­po­rate com­mu­ni­ca­tions as well, voice bots are on the rise, for exam­ple in the con­tact cen­ter. They can receive and answer ser­vice requests with the help of arti­fi­cial intel­li­gence in co-​ordinated col­lab­o­ra­tion with their human col­leagues or inde­pen­dently.

Jür­gen Haas, our expert in the field of speech recog­ni­tion and under­stand­ing, arti­fi­cial intel­li­gence and cus­tomer con­tact man­age­ment, shows in this webi­nar how the use of human-​robot col­lab­o­ra­tion in your con­tact cen­ter offers the cus­tomer an inspir­ing ser­vice expe­ri­ence.

When: March 15 2018, 3 –3:30 pm

Reg­is­ter now: Webi­nar – human-​robot col­lab­o­ra­tion in your con­tact cen­ter

*https://​www​.nytimes​.com/​2​0​1​7​/​0​8​/​3​0​/​t​e​c​h​n​o​l​o​g​y​/​a​m​a​z​o​n​-​a​l​e​x​a​-​m​i​c​r​o​s​o​f​t​-​c​o​r​t​a​n​a​.html