KI-Automatisierung
Full AI Power,
Full Authority
Automate customer interactions and provide targeted support to your employees with comprehensive AI solutions—100% compliant!
AI-Powered Customer Interaction
The use of artificial intelligence combines automation with human service expertise. This lays the foundation for service experiences that win over customers and reduce the workload on employees.
Conversational AI
Automated customer service around the clock—across all channels, in 120 languages, with no wait times.
Agent Assist
AI support for faster decisions, better answers, and less follow-up work.
Efficient Customer Service with Artificial Intelligence
From the first customer interaction to the final resolution, Dynamic Workload’s AI supports your employees—reducing effort, speeding up decisions, and delivering a compelling service experience.
Your employees start the conversation directly with verified customers and focus on their needs.
Customer requests are automatically analyzed based on the nature of the request and then forwarded to the appropriate employee.
Standard requests are processed and answered automatically around the clock.
Customer conversations are automatically transcribed and summarized. This ensures that your employees always have a clear overview of what was said.
Context-based recommendations during and after customer interactions lead to faster decisions and consistent service quality.
During customer conversations, the AI analyzes the conversation content in real time and simultaneously searches for relevant information to support your employees during the conversation.
*Additional AI features can be easily integrated
KI Foundation Hub
One Plattform For All AI Applications
The AI Foundation Hub is the central platform for all AI applications in Dynamic Workload. The Hub is specifically designed for enterprise-level AI deployment, ensuring secure and confident use of AI.
Less Effort, More Performance
All AI applications run on a single platform. Less coordination effort, more time for what matters.
Always the Best AI Results
The optimal AI model is automatically selected for each Use Case.
Grows with Your Needs
Start with a few Use Cases and expand as you're ready. New requirements can be added without changing the system.
All Data Perfectly Protected
All data remains in the IPD Sovereign Cloud in compliance with data protection regulations and is reliably protected against unauthorized access.
Use Cases
Dynamic Workload Solutions
Dynamic Workload live
Discover how you can optimize your customer service with the help of
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FAQ
Häufig gestellte Fragen
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