The revolution of workload control
Are you unsure whether a complex investment project in your company's IT sector is worthwhile? With all our expertise and experience, we provide you with a detailed list of all costs, benefits and risks. We make the complexity of your project understandable and, with our analysis, provide you with a reliable basis for decision-making.
On request, we can be like a management consultancy that specializes in IT: As part of a technical audit, our experienced IT consultants evaluate your business processes and check where there are problems. Only then, after a careful analysis of your individual requirements, will we present you with a tailor-made solution concept. We will then support you, if you wish, from project start to rollout — and gladly beyond.
Communication is often the key to success — especially when establishing successful change processes. That is why we define the strategic goals of your company together with you and advise you on how to implement them. For example, by helping you coordinate with the works council — and ensuring that formal requirements are met.
Communication is often the key to success — especially when establishing successful change processes. That is why we define the strategic goals of your company together with you and advise you on how to implement them. For example, by helping you coordinate with the works council — and ensuring that formal requirements are met.
Employees often react skeptically to the introduction of new hardware and software into everyday business life. That is human and understandable. Our solution: professional training by experienced, specially trained trainers — for rapid and broad acceptance of the new framework conditions.
In the past, only the telephone rang. And today? Today, customers communicate via all channels: They seek personal contact, write letters and emails, fax, chat and post on social media platforms — and they are still making phone calls. But don't worry: with our omnichannel solutions, you have everything under control. Whatever else is coming.
Compatibility is everything — even from a technical point of view: That is why we use suitable interfaces to seamlessly connect 3rd party applications and external IT resources. After all, our claim is the contact center of the future: Ready for the very latest cloud and AI services as well as for the integration of chatbots, voice portals and complex CRM solutions.
Word has now spread about how important successful customer dialogue is for a positive customer journey. Thanks to our modern contact center technology, all customer inquiries end up directly with a suitable contact person and are answered in a friendly manner. In doing so, we ensure satisfied customers who are guaranteed to remember their contact with your company fondly.
All signs are on cloud. Especially with IP Dynamics: Our solutions can be installed on premises, hybrid or from the cloud on request — and if necessary, we first set up the systems on premises and later move them partially or completely to the cloud. Particularly brilliant: Thanks to microservices architecture and modern container technologies, our cloud solutions are highly available and flexibly scalable.
Keep an eye on your entire workload at all times and make adjustments as needed, such as manual assignment of tasks — all in real time.
Are your customers looking for low-threshold contact options? Then they'll love the chatbot! He is always available and provides qualified answers within seconds. At the same time, the bot is also an endearing companion from an entrepreneurial point of view: It is inexpensive, quick to set up and easy to use.
The voice portal provides the ultimate efficiency boost in your service center. It collects callers' data, identifies their concerns and performs many other tasks as needed. Above all, the voice portal shortens the average call time of your agents and reduces the internal referral rate.
Machines can simply do some things better: Free your employees from annoying routine tasks so that they can focus on more complex topics. Because anyone who feels challenged is happier — and above all more productive.
Because knowledge is power, as is well known, our historical reporting collects statistical data about all tasks in your worklist. This data is then presented clearly so that you can immediately filter out and evaluate all relevant information.
Would you like to use our solutions in your company? Just contact us. We are looking forward to seeing you!