Video Consulting
Advice directly On Site. No Matter Where.
Offer your customers advice that responds flexibly to their requirements. No detours, no restrictions – right where they are.
Customers
Consulting
Simply
better advise
With Dynamic Workload, you can take your customer advice to a new level and create new standards in terms of flexibility and efficiency. The innovative platform adapts seamlessly to the requirements of your customers and enables advice from anywhere – for a customer experience that inspires.
All business cases
As individual
as your customers
Thanks to a wide range of customization options, you are optimally prepared for all business cases and react flexibly to the needs of your customers.
Digital Signature
Directly to
contract conclusion
After successful consultation, your customers will be able to conclude the contract without detours. It couldn't be more comfortable.
AI summary
Record
what is said
Smart AI assistants support your employees: customer conversations are transcribed live and summarized in real time. This minimizes errors and relieves your employees.
Multichannel
Reachable everywhere
Whether by phone, chat or video — reach your customers anytime, anywhere.
3rd Party interfaces
Everything
at a glance
Connect your CRM and other 3rd party applications to always have an overview of all customer data during a conversation.
Seamless integration
Thanks to powerful API interfaces,
Dynamic Workload adapts flexibly to your existing IT landscape.
Use Cases
Dynamic Workload Solutions
Dynamic Workload live
Discover how you can optimize your customer service with the help of
state-of-the-art technologies and request a no-obligation live demo!
FAQ
Frequently Asked Questions
Video Consulting is designed for structured customer consultation, whereas classic video conferences merely facilitate communication. Dynamic Workload offers features such as a shared document view for customers and employees, a digital signature option, and live transcription and AI-powered summaries. In addition to video calls, traditional telephony and a chat function are also available to connect with customers.
Service quality improves as complex issues can be resolved more quickly and with visual support. Customers no longer need to grasp documents, options, or contract details solely through phone conversations. Employees can share contracts, answer questions immediately, and formally record the next steps. This significantly boosts the first-contact resolution rate, especially in hybrid service organizations, as consultation, documentation, and follow-up processing are all integrated into a single, unified process.