User Enablement for Dynamic Workload

Convey Knowledge. Enable Change.

Convey Knowledge. Enable Change.

With comprehensive and customized product trainings, our experts guide your teams on their way to a successful transition to Dynamic Workload.

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Strong trust in our expertise
Abstrakte, gebogene Formen in Rot- und Violettverläufen vor schwarzem Hintergrund.
Strengthening Skills
Increase in Productivity
Increase in User Acceptance

Methods for sustainable
training success

Live Training Sessions (in-person & online)
On-the-Job Coaching
Digital Self-Study Modules (WBT)
Train-the-Trainer Programs
Workshops & Reflective Spaces

Training meets strategy

Targeted.
Hands-On. Effective.

Unsere Schulungen sprechen gezielt verschiedene Zielgruppen an. Mithilfe eines modularen und individuellen Konzepts unterstützen wir Führungskräfte, Fachbereiche und operative Teams gleichermaßen und schulen den sicheren Umgang mit Dynamic Workload.

Monitoring & Feedback Loops

Visibally successfull

Success in change management requires transparency. We integrate feedback processes and acceptance measurements into all training measures and provide you with KPIs that allow you to keep an eye on the impact at all times. This creates a reliable basis for decision-making for further developments.

Employee presents KPIs in a meeting using the Dynamic View Dashboard

We support you every step of the way

From the Training Concept to Follow-up

For lasting impact, high acceptance, and successful implementation of Dynamic Workload.

Get in Touch
Woman with a braid writes on a blackboard with a marker, smiles at the camera.

Use Cases

Dynamic Workload Solutions

Dynamic Workload dashboard with team overview and real-time data on incoming concerns
Workload Management
Enthusiastic Customers. Happy Employees.

Increase your efficiency, relieve your employees and inspire your customers with your service excellence!

Dynamic Stage client with video call view of two people and contact information
Video Consulting
Advice directly On Site. No Matter from Where.

Offer your customers advice that responds flexibly to their requirements. No detours, no restrictions – right where they are.

Dynamic Stage CRM dashboard with case overview and activity statistics
Monitoring & Reporting
Everything at a Glance. Anytime, Anywhere.

Always keep an eye on all customer requests, get clear insights and make smart decisions.

Success Stories

Many companies already offer
their customers First-Class
Service Excellence!

Insurance
More quality customer service thanks to intelligent self-service solutions
Insurance
A new colleague within customer service
Commerce
Contact Center in Microsoft Teams — A Pioneering Project
Logistics
All signs point to Microsoft Teams
Service
MACH160 enjoys the benefits of the IPD cloud
Commerce
Great flexibility with the Cloud Contact Center
Insurance
Why 35,000 calls a day don't have to be a problem
Automotive
Optimization of business processes with IP telephony and contact center
Commerce
Modern telephone system

Optimize Your
Customer Service

Achieve service excellence that impresses in three ways:

  • Increase your efficiency
  • Take the pressure off your employees
  • Inspire your customers
Strong trust in our expertise

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